Agency representative

The Agency Representative acts as the on-site point of contact between workers, Excel Personnel Agency, and the client. The client is a major player in the retail industry, located in Ville Mont-Royal, operating several thousand stores across Canada. The Representative ensures smooth daily operations, compliance with health and safety regulations, employee supervision, and follow-up on performance, attendance, and conduct. The role actively contributes to maintaining a safe, respectful, and high-performing work environment.

This position is a temporary replacement for an undetermined duration.

• Welcome and support new workers.

• Escort workers to their respective teams.

• Provide administrative and technical support.

• Provide feedback to the supervisor regarding the engagement and integration of new workers.

• Validate daily absences with the Operations Supervisor and the agency.

• Follow up with workers who were absent the previous day.

• Prepare daily absence reports (current day and previous day).

• Conduct on-site follow-ups with workers to maintain a healthy and safe work environment.

• Share relevant information with workers (Health & Safety, ergonomics, procedures, best practices).

• Observe behaviors and intervene proactively to prevent incidents.

• Apply entry and exit protocols to prevent early arrivals or early departures.

• Manage crowd movement to ensure safe and efficient circulation.

• Verify compliance with health and safety rules (safety boots, no cell phones, headphones, food, etc.).

• Ensure compliance with the dress code and safety policies.

• Conduct walkthroughs outside the building, in locker rooms, and in the cafeteria to ensure health, safety, and cleanliness.

• Prevent risky behaviors and redirect workers when necessary.

• Analyze employee performance data.

• Develop and implement action plans (coaching, support, positive reinforcement, additional resources).

• Conduct targeted follow-ups.

• Submit weekly performance reports to the Operations Supervisor.

• Analyze attendance data (absences, lateness, early departures, repeated exits).

• Implement appropriate interventions based on individual situations.

• Prepare weekly attendance reports.

• Respond to worker inquiries (pay, vacation, procedures, lockers, etc.).

• Manage inappropriate behavior and apply disciplinary measures as required.

• Intervene in conflicts or critical situations (altercations, harassment, threats).

• Provide first aid when necessary.

• Conduct locker audits and audits of the safety boot loan register.

• Ensure timely and effective follow-up with the client (maximum response time of 2 hours).

• Manage emails, data entry, and documentation.

• Participate in information sessions or workshops required by the client.

• Minimum of 2 years of warehouse work experience (mandatory).

• Previous experience as a team supervisor (strong asset).

• Exemplary professionalism.

• Excellent communication skills (empathetic, clear, and accurate) in French and English, as several workers under supervision are English-speaking.

• Strong autonomy, initiative, and sense of responsibility.

• Ability to manage priorities and sensitive situations.

• Partnership-oriented approach with workers, the agency, and the client.

• Positive leadership and ability to lead by example.