Description
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – CALL CENTRE
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Saint-Laurent | $22/hour | 1 day of remote work after training
Are you bilingual in French and English, experienced in a call centre environment, and passionate about providing outstanding customer service?
Our client is currently looking for a Bilingual Customer Service Representative to join their team and support customers across Canada.
YOUR RESPONSIBILITIES- Respond to customer inquiries by phone, email and chat
- Understand customer needs and provide clear, effective solutions
- Follow up on customer files and ensure requests are handled efficiently
- Provide information and assistance regarding products, promotions and company policies
- Contribute to delivering a positive and professional customer experience
- Collaborate with team members to maintain high service standards
- Fluently bilingual in French and English – both spoken and written
- 2 years of experience in a call centre, preferably in a high-volume call environment – mandatory
- Excellent communication and active listening skills
- Patient, courteous, empathetic and results-oriented
- Comfortable using computer systems and digital tools, including MS Word and data entry
- Ability to multitask and remain professional in a fast-paced environment
- Salary: $22/hour
- Schedule: 9:00 a.m. to 5:00 p.m., with flexibility
- Comprehensive paid training
- 1 day of remote work per week after training
- Conveniently located and easily accessible by public transportation in Saint-Laurent
Do you want to put your customer service experience to work in a dynamic and collaborative environment?
We would love to hear from you!
Send your resume to: mmachia@excel-personnel.ca
Apply now and join a team where your experience and customer service skills can make a real difference!
