Service Shop Supervisor

About Eutectic Canada

Eutectic Canada is part of a global organization specializing in welding, hardfacing and surface coating technologies. We provide specialized solutions that extend the service life of industrial equipment and improve its performance.

We are currently seeking a Service Shop Supervisor to join our team in Vaudreuil-Dorion, Quebec.

About the Position

Reporting to Service Management, the successful candidate will be responsible for overseeing and coordinating the daily operations of our service shop, including repair, fabrication, welding and maintenance activities.

This individual will lead and support the shop team, plan and coordinate workflow, ensure compliance with quality and health and safety standards, and continuously improve operational efficiency.

The ideal candidate is a hands-on, results-oriented leader with strong supervisory experience in an industrial or manufacturing environment. They must be organized, proactive and capable of managing multiple priorities while maintaining a high level of customer service.

Key Responsibilities

Shop Operations Management

• Supervise, coordinate and oversee daily service shop activities, including repair, fabrication, welding and maintenance work.
• Plan and organize labour, materials and technical resources to meet operational priorities, deadlines and customer commitments.
• Ensure compliance with quality standards, operating procedures and technical specifications.
• Monitor job progress, identify operational issues and implement appropriate corrective actions.
• Assess labour requirements, estimated work hours, materials and costs associated with shop activities.

Human Resources Management

• Lead, train, motivate and support team members to encourage professional development and optimize performance.
• Develop work schedules, assign responsibilities and ensure effective allocation of workforce resources.
• Maintain a safe working environment by ensuring compliance with occupational health and safety standards and procedures.
• Address workplace issues and resolve team concerns to maintain a positive and productive work environment.
• Promote collaboration, accountability and teamwork.

Continuous Improvement and Operational Performance

• Identify and implement initiatives to improve productivity, operational efficiency and service quality.
• Collaborate with other departments to optimize processes and support continuous improvement initiatives.
• Participate in the development and implementation of Key Performance Indicators (KPIs).
• Monitor and analyze operational performance, identify variances and recommend corrective actions when necessary.

Inventory and Logistics Management

• Oversee and monitor inventory levels of raw materials, components and finished goods.
• Coordinate receiving, storage and shipping activities for goods and equipment.
• Ensure the availability of materials, parts and supplies required to prevent interruptions to shop operations.
• Work closely with relevant departments to ensure efficient inventory management and logistics operations.

Qualifications and Skills

• Minimum of 5 years of supervisory experience in an industrial, manufacturing or technical service environment.
• Experience in metal fabrication, welding, machinery repair or industrial maintenance.
• Good knowledge of welding processes; thermal spraying experience is an asset.
• Knowledge of conventional machining.
• Relevant post-secondary education in mechanical technology, metallurgy, manufacturing or a related field is an asset.
• Fully bilingual in French and English, both written and spoken.
• Strong leadership, organizational and prioritization skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Self-motivated, detail-oriented and results-driven.
• Ability to work under pressure and meet deadlines.

Computer Skills

• Proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Knowledge of AutoCAD or similar technical drawing software is an asset.

Eligibility Requirements

• Must be legally authorized to work in Canada.
• Must reside within a reasonable commuting distance of the workplace (Vaudreuil-Dorion, Quebec).

What We Offer

• Permanent, full-time employment.
• Comprehensive group insurance, including medical and dental coverage, life insurance, and short- and long-term disability coverage.
• Employee Assistance Program (EAP).
• Telemedicine services.
• Health Spending Account (HSA).
• Company RRSP with employer contributions.

Join Eutectic Canada!

Are you an experienced leader who enjoys motivating a team, optimizing operations and taking on technical challenges in a specialized industrial environment? We would like to hear from you!