Description
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2024, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
Under the supervision of the Client Service Manager, this position is responsible for assisting the project manager team with day to day tasks and ensuring all client requirements are met with respect to data accuracy, regulatory requirements, turnaround time, pricing and bottles sets.
Principal Duties & Responsibilities:
- Fielding customer Environment testing enquiries and questions
- Preparing bottle orders for customer service and arranging transportation if necessary
- Receiving feedback from clients and arranging appropriate response to needs
- Communicating to customers any deficiencies in samples or chain of custody data
- Discussing the project with the client to ensure clarity of the requirements, if necessary
- Work with department supervisors to track client data to ensure on time delivery
- Communicate any anticipated delays to customer prior due date
- Support the data transfer to labplus
- Occasionally prepare quotations with the guidance of the Sales Executives
- Assist with Administration tasks (reports, EDD’s etc)
- Other related duties as assigned
Qualifications
- University degree or college diploma in a related field
- Good understanding of IT and PC applications and software (Excel, Word, PowerPoint, Aquis etc.)
- LIMS and transfer program experience considered an asset
- Self-starter, ambitious and energetic
- Lab experience considered an asset
- Environmental testing experience considered an asset
- Regulatory experience considered an asset
Additional Information
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
