Benefits
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Accidental death insurance
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Cafeteria
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Company discounts
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Competitive salary
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Dental insurance
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Employee referral bonus
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Floating leave days
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Free parking
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Life insurance
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Long-term disability insurance
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Medical and paramedical expenses coverage
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On-going training
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Reimbursement of training and development activities
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Salary insurance
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Social activities organized by the company
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Summer schedule
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Telemedecine
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Travel insurance
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Years of service recognition
Description
Key Responsibilities:
- Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
- Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
- Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
- Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
- Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
- Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
- Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
- Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
- Collaboration: Work closely with internal teams to streamline operations and improve customer service.
- Compliance & Safety: Adhere to company policies and safety regulations.
- Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
- Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
- Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
- Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.
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Work environment
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Level of education
College
Work experience (years)
0-2 years
Written languages
En : Intermediate
Spoken languages
En : Advanced
