Avantages
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Activités sociales organisées par l'entreprise
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Assurance dentaire
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Assurance des frais médicaux et paramédicaux
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Assurance en cas de décès par accident
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Assurance invalidité de longue durée
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Assurance voyage
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Assurance-salaire
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Assurance-vie
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Cafétéria
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Congés mobiles
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Formation continue
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Horaire d'été
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Primes pour références d’employés
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Rabais employés
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Reconnaissance des années de service
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Remboursement d'activités de formation et perfectionnement
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Rémunération compétitive
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Stationnement gratuit
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Télémédecine
Description
Key Responsibilities:
- Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
- Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
- Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
- Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
- Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
- Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
- Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
- Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
- Collaboration: Work closely with internal teams to streamline operations and improve customer service.
- Compliance & Safety: Adhere to company policies and safety regulations.
- Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
- Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
- Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
- Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.
Lire la suite
Environnement de travail
Équité en emploi
Cet employeur souscrit au principe d'équité en emploi et applique un programme d'accès à l'égalité en emploi pour les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées
Exigences
Niveau d'études
Collégial
Années d'expérience
0-2 années
Langues écrites
En : Intermédiaire
Langues parlées
En : Avancé
