Bilingual (French) Automotive Maintenance Coordinator - Remote

Minimum Qualifications Include:

• Must be 18 years of age or older
• Must currently live in Toronto, Canada
• Must be fluent in both written and spoken English and French 
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
• 310S Class Certificate in Ontario, preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/) 

Responsibilities include:

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Equal Opportunity Employer/Disability/Veterans     #LI-REMOTE