Description
The Director of Operations is responsible for the full operational leadership of a high-volume, warehouse and sorting operation employing approximately 750 employees. This role will drive cost-per-unit performance, productivity, labour efficiency, and operational consistency, while ensuring safety, compliance, and service delivery standards are achieved. The Director of Operations will lead all aspects of execution, including workforce performance in a unit-based pay environment, and will be accountable for optimizing throughput, controlling labour costs, and scaling operations in line with business growth.
At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren’t just words, they’re how we show up every day.
If you’re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, than Eclipse Advantage is the place for you.
So if you are looking to grow your career, love the action-packed nature of logistics and recruiting, and HR it’s time to join Eclipse Advantage. With a competitive salary, bonus opportunities and an in-depth training program, along with an excellent benefits program including generous PTO and a 401k match, our team members are rewarded for their hard work!
Key Responsibilities:
Operational Leadership
- Lead day-to-day operations across warehouse/sorting facilities
- Ensure consistent execution of production targets, service levels, and throughput goals.
- Develop and implement standardized operating procedures across all operations.
- Drive accountability at Director, Manager, and Supervisor levels
Cost-Per-Unit & Productivity Management
- Own and continuously improve cost-per-unit metrics
- Optimize labour productivity in a pay-per-unit compensation model
- Establish measurable KPIs, including:
- Units processed per hour
- Labour cost per unit
- Productivity per employee
- Identify inefficiencies and implement corrective actions quickly
Labour & Workforce Management
- Oversee a workforce of 750 employees in a fast-paced environment
- Build a performance-driven culture aligned with productivity-based compensation
- Ensure proper workforce planning, staffing levels, and scheduling
- Partner with HR on:
- High-volume recruitment strategies
- Discipline and performance management
- Retention and workforce stability
- Navigate labour relations, including union considerations if applicable
Finance & P&L Accountability
- Own full operational budgets and cost control
- Monitor and manage:
- Labour costs
- Overtime
- Productivity variances
- Deliver continuous cost improvement initiatives tied to operational efficiency
- Partner with finance on forecasting and performance tracking
Health, Safety & Compliance
- Ensure compliance with all provincial regulations (e.g., CNESST in Quebec)
- Promote a strong safety culture across all operations
- Reduce workplace incidents through proactive safety programs
- Ensure proper documentation, audits, and risk mitigation
Continuous Improvement
- Identify opportunities to improve:
- Throughput
- Workflow design
- Line efficiency
- Implement Lean / process improvement initiatives
- Drive automation, where applicable, to support scale
Key Performance Indicators (KPIs)
- Cost per unit (primary metric)
- Units processed per hour / shift
- Labour productivity (output per employee)
- Overtime % and labour cost variance
- Fill rate / staffing levels
- Safety metrics (incident rate, lost-time incidents)
- Employee turnover and retention
Experience
- 10–15+ years in operations leadership
- Experience managing large-scale workforce (500–1,500+ employees)
- Strong background in:
- Warehouse / logistics / manufacturing / sorting environments
- High-volume, labour-intensive operations
- Proven success managing multi-site operations
Technical & Leadership Skills
- Strong understanding of labour productivity models (including incentive pay / piece-rate systems)
- Bilingual (English / French)
- Demonstrated ability to improve cost-per-unit performance
- Excellent leadership and team development capabilities
- Experience working with HR on labour relations and discipline
- Strong financial acumen (budgeting, cost control, P&L)
Leadership Profile (What Success Looks Like)
The ideal candidate will:
- Be highly execution-focused (not just strategic)
- Thrive in fast-paced, high-pressure environments
- Be comfortable managing labour-intensive operations
- Drive accountability at every level of the organization
- Make decisions quickly based on data and operational realities
Equal Opportunity Employer| Drug Free Workplace| Must be able to work in Canada
Since 2003, Eclipse Advantage, a people logistics supply chain company, has helped clients improve their supply chain performance by increasing productivity, reducing labor costs, minimizing safety risks, and improving quality.
Our team of employees are a critical part of our nation’s supply chain and logistics industry – assisting to move goods – from groceries to retail to ecommerce – and its’ thanks, in part, to our team, that the supply chain in North America is thriving.
Eclipse has corporate offices in Cherry Hill, NJ and Melbourne, FL. Our team works in approximately 180 client sites across the United States and Canada. Visit us at www.eclipseadvantage.com to learn more about Eclipse Advantage.
Equal Opportunity Employer
