The Service Technician II is accountable for repairs and maintenance of the industrial batteries and chargers in-house or on customer site.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure the delivery of effective and efficient day-to-day service to customers by:
- Conducting pre-delivery inspections and installations of battery monitoring devices, blinky lights and accessories
- Installing and programming communication modules
- Programming chargers and all secondary devices
- Completing battery and charger installations
- Completing battery and charger inspections
- Diagnosing and repairing batteries and chargers – both within and outside of warranty periods
- Removing and disassembling cells and inspecting parts to detect defects.
- Completing cell teardowns and applicable reports
- Carrying out data downloads and water sample testing
- Installing, inspecting, repairing and testing watering systems
- Changing de-ionizer filters
- Conducting load tests and completing acid balancing and constant current charging
- Preparing used batteries for transportation
- Assist with supporting and administering the Preventative Maintenance (PM) Program and Battery Maintenance Program (BMP) by:
- Completing battery (BMP) and charger (CMP) inspections, maintenance and reports
- Washing, cleaning and painting batteries
- Watering batteries as required, ensuring specified concentration
- Inspecting and reporting on battery cables, connectors and battery devices
- Reporting findings of inspections visits to the Service Desk
- Maintain constant communication and strong customer service relationships with customers, customer service representative, and sales representatives by:
- Developing and building relationships with established customers; developing role as a trusted advisor
- Responding to customer service issues, trouble shoots over the phone to isolate problem
- Maintaining daily log of activity, client visits, billable time, service records and inspection reports
- Reports on stock levels for parts, tools and equipment
- Promotes related accessories and service agreements
- Provides regular updates to the area Sales Representative
- Actively participates in the development of service programs in designated territory
- Contribute to a safe and efficient work environment at all times by:
- Actively participating in good house-keeping and a maintaining a well-organized workplace
- Ensuring equipment is in good operating condition by performing daily pre-shift inspections of forklift and other equipment; completing inspection reports and submitting to designated Supervisor / Manager
- Complying with all Company and provincial legislation including Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, Labour Board)
- Identifying and reporting any potential health and safety issues / hazards; escalating
The incumbent is also expected to uphold and promote East Penn Canada values and priorities, including:
- Customer Experience Excellence
Ensuring an exceptional customer experience for both internal and external customers is a core responsibility of all East Penn Canada employees. Every employee is required to consistently demonstrate and promote our East Penn Canada customer experience values and proactively identify and recommend opportunities for continuous improvement.
- Occupational Health and Safety Commitment
Recognizing that the foundation of excellence in occupational health and safety is the personal involvement of each individual at every level of the organization. At East Penn Canada, every employee must adhere to the highest standards for the safe operation of our facilities and the protection of employees, customers, contractors, visitors, and the communities in which they do business and work.
