Technical Consultant, Technology & Transformation - Future of Service (CCaaS)

We are seeking a consultant to join our Technology & Transformation (T&T) team, focusing on the Future of Service offering within our national practice.

As a consultant, you will support the technical delivery of client projects, helping implement and integrate technology solutions that improve service delivery and customer experience. You will work with clients and internal teams to understand technical requirements, assist in designing scalable solutions, and contribute to high-quality project outcomes. Your responsibilities will include supporting technical assessments, assisting with the configuration and testing of cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), and helping integrate AI and automation features.

You will contribute to the preparation of technical documentation, integration plans, and deployment scripts, as well as support technical proposals and solution demonstrations. You will also help identify opportunities for process optimization and automation.

Collaboration is key-you’ll work alongside both technical and business team members to share knowledge and best practices, while developing your own skills in contact centre cloud technologies and AI integration. Staying current on new technologies and industry trends relevant to digital contact centres and service delivery is encouraged.

Join our T&T team and experience a dynamic, innovative environment with professionals who are passionate about technology and client success. Our team values technical expertise, continuous learning, and supports each member’s development in a fast-paced, evolving landscape.

You are a strong candidate if you have:
• 1-3 years of hands-on experience in technology implementation, systems integration, or technical consulting roles (consulting experience is an asset)
• Bachelor’s degree in computer science, engineering, or a related technical field
• Foundational understanding of contact centre operations, including channel routing, workforce management, and integration with business applications
• Experience assisting with the design, configuration, or deployment of cloud-based contact centre technologies (e.g., CCaaS, AI/GenAI), with exposure to vendors such as Genesys, Five9, NICE, Google, or AWS
• Ability to work independently and collaboratively in remote and on-site environments; willingness to travel nationally as required
• Enthusiasm for learning and staying current with advancements in contact centre cloud, AI, and enterprise technology

The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.