Digital & Operations Product Owner, Deloitte Global People

The Product Owner plays a critical role within the People Digital & Operations COE, supporting the successful implementation, operation, and ongoing optimisation of key People and Talent technology products. This role operates as a business and product-facing manager, accountable for understanding how assigned products function, representing business needs, translating requirements into actionable inputs for technology teams, and ensuring solutions are delivered, adopted, and sustainably operated. The role will drive value across the full product lifecycle - from delivery through to long‑term enhancement and sustainment. While the role carries strong ownership and accountability, it is not a technical configuration role.

Digital & Operations Product Owner

• Act as the primary business representative for assigned People and Talent technologies advocating for People COE needs and user outcomes.
• Work with stakeholders to identify, document, and prioritise business requirements, pain points, and improvement opportunities.

Delivery & Solution Assurance

• Partner with Technology, SMEs, Data Stewards and Business Product Owners to support solution design and enhancement delivery, ensuring alignment to business intent.
• Coordinate and lead User Acceptance Testing (UAT), validate readiness for release, and support defect triage and resolution.

Operational Ownership & Governance

• Support the day‑to‑day operation of assigned products post‑implementation, ensuring operational readiness and stability.
• Define and document standard operating procedures, ensuring support teams have the knowledge and resources to operate effectively.

Continuous Improvement & Change

• Work with operations, support, and Change teams to identify opportunities for product, process, and experience improvements.
• Partner with Change and Communications teams to support global change management, adoption, and stakeholder readiness.

The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.

• Bachelor’s degree or equivalent professional experience.
• 8+ years’ experience in business analysis, process improvement, project, or programme management, ideally within HR or Talent technology environments.
• Strong understanding of HR and Talent processes, policies, terminology, and best practices.
• Experience working with enterprise HR technologies as a business/end‑user representative; SuccessFactors or Visier experience would be beneficial.
• Demonstrated ability to understand customer requirements and improve user experience through technology.
• Familiar with agile methodology
• Proven stakeholder management, change management, communication, and leadership capabilities.
• Strong analytical and organisational skills, with ability to manage complex workflows and dependencies.
• Experience working in a global or matrixed organization is an advantage.

Key Characteristics

• Business‑led, outcome‑focused mindset focused on client / end-user advocacy
• Ability to translate business requirements into technical requirements
• Demonstrated change management, project management, communication, and leadership skills and experience.
• Platform‑agnostic and comfortable working across multiple products; with a proven ability to drive big picture thinking
• Ability to partner with others to define, communicate, prioritize, and deliver continuous improvement initiatives and strategies
• Confident operating with senior stakeholders and leadership

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.