Ascend Engagement and Operations Manager (1-year Secondment for Fixed Term), Deloitte GCS

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

This role focuses on driving the adoption of the Ascend platform by implementing change management strategies, fostering stakeholder relationships, and promoting the platform's value.

• Platform Adoption & Change Management: Develop and implement effective change management strategies to drive awareness and adoption of the Ascend platform across geos/Member Firms, minimizing resistance and maximizing engagement. This includes developing and delivering impactful awareness sessions for senior stakeholders and developing targeted strategies to support Ascend adoption within individual Geos/Member Firms.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders across the three regions, ensuring seamless communication, fostering collaboration, and effectively advocating for enablement priorities. This includes raising awareness of Ascend's value proposition (including Gen AI assets) within Geos/Member Firms.
• Training & Enablement: Design and lead "train-the-trainer" programs to build internal Ascend/new tools/ Gen AI expertise, fostering a culture of knowledge sharing. Provide ongoing guidance, training, and technical support to team members. Act as a subject matter expert on the Ascend platform/new tools/Gen AI assets.
• Product Feedback & Enhancement: Gather feedback from senior stakeholders and collaborate with the product team to integrate this feedback into the product enhancement and release planning process.
• Remote Collaboration: Thrive in a fast-paced, global, remote working environment, leveraging exceptional written and verbal communication skills.

Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class “One Deloitte” experience around the world.

• Change Management: Proven ability to guide stakeholders through technology adoption, effectively managing change and ensuring smooth implementation across diverse teams and locations.
• Coaching & Training: Demonstrated ability to design and deliver impactful training programs on the Ascend platform and related methodologies/tools7Gen AI assets, specifically for Geo/Member Firm coaches and project teams. Coaching teams to effectively enhance their skills, drive adoption, and empower success in Member Firms.
• Outstanding verbal and written communication: Demonstrate experience engaging effectively with virtual teams, senior leadership, and diverse stakeholder groups. Proven ability in documentation and knowledge management. Strategic Leadership: Demonstrated skill in developing and executing strategic plans, ensuring alignment with business objectives and driving transformative change in a global environment.
• Proven ability to advise on, lead, and drive successful adoption of complex platform initiatives, ideally with prior exposure to Ascend for
• Package Technology. Analytical & Problem-Solving Acumen: Sharp analytical skills to assess complex needs, leverage data to make informed decisions, and identify innovative solutions that enhance platform performance.
• Experience with package technologies, particularly SAP / Oracle Familiarity with Ascend method and platform a plus.
• Familiarity with project management tools (e.g., JIRA, PMC, Octane, PMOne/Smartsheet). Familiarity with estimation, process modelling, and testing tools (e.g., Next Gen, EC, ALM).
• PMP certification.

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.