Description
SUMMARY OF THE POSITION
Person whose primary responsibility is to perform a complex set of administrative tasks such as analyzes, reports, complex calculations, and other related tasks.
Will be responsible for planning transportation with the assistance of the team. Ensure that all equipment is functional and fully operational. Must be willing to learn and try new processes with the team.
She may also perform different tasks falling under the secretarial sector.
SPECIFIC FUNCTIONS
• The incumbent coordinates transportation and accommodation services for users, in collaboration with the Wiichihiituwin team and external partners.
• Receive, analyze, and process transportation requests (round trips, transfers, emergencies, consultations).
• Plan routes and assign drivers according to medical priorities, schedules, and available resources.
• Confirm trips and maintain constant communication with drivers, users, hospitals, and service points.
• Manage unforeseen events (delays, absences, weather) and quickly propose alternative solutions.
• Use management systems to track trips and produce reports (statistics, incidents, satisfaction).
• Identify accommodation options according to needs (accessibility, proximity, duration).
• Reserve accommodations in accordance with internal policies and budgets.
• Confirm reservations, forward information to users and stakeholders, and follow up on stays.
• Update databases and document all actions in the management system.
• Offer courteous and respectful support to users, answer their questions, and ensure their comfort.
• Maintain clear communication with suppliers and team members.
• Work closely with liaison officers, medical coordinators, and social workers.
• Participate in team meetings and contribute to the continuous improvement of services.
REQUIREMENTS
Education and experience
• High School Diploma;
• Two (2) years of relevant experience.
Knowledge and Abilities:
• Good knowledge of routine office work;
• Good knowledge of computerized system;
• Proactive & team work capabilities;
• Autonomous, flexible and discrete;
• Ability to work well under pressure and independently with minimum supervision;
• Sense of accountability, resourcefulness and vigilance;
• Practical and attentive to detail;
• Excellent communication skills (both written and spoken).
LANGUAGE
• Fluent in English
• Cree and French are an asset.
OTHER
• Possibility of on-call.
• Test of aptitudes will be administered. The passing percentage is 70%.
