Operations Manager

Who we are

We are a Quebec-based SME specializing in financial services for the automotive sector. Our mission is to provide consumers and business partners with personalized, efficient, and honest service. We are growing rapidly in an increasingly competitive market, and we are looking for a pillar to structure and develop our operations.

Your mission

You will be the conductor of internal operations. Your role is to transform our current practices into reliable, clear, and growth-oriented processes. You will be at the heart of the customer experience and partner loyalty, ensuring smooth and high-quality execution.

Main responsibilities

• Supervise and motivate a team (customer service agents and claims experts).
• Establish robust internal processes to improve efficiency, reliability, and traceability.
• Implement and monitor performance indicators (KPIs) for each department under your responsibility.
• Participate in market intelligence strategy and contribute to the design of new products with the business development director.
• Support management in the planning and management of strategic projects.
• Be responsible for the operations budget and ensure its optimization.
• Propose concrete solutions to modernize management tools (ERP, CRM, etc.) and ensure their implementation.
• Ensure that operations actively support the retention of retailers and partners.
• Ensure compliance with regulatory standards and anticipate compliance issues.

Required

• Experience in operations management and team management in an SME.
• Experience or knowledge of the automotive sector, ideally in the field of warranty or insurance.
• Excellent command of office tools (advanced Excel).
• Experience in implementing or improving internal operating systems.
• Motivational leadership, strategic analysis skills, and pragmatism.
• Autonomy, rigor, and initiative.
• Bilingual
• Challenge-driven and results-oriented

Why join us?

• To build, transform, and innovate.
• To make a real difference in an SME with big ambitions.
• To grow in a people-oriented, respectful environment aligned with strong values: integrity, respect, and excellence.