Global inside sales and customer care specialist

Shape the Future of Swine Production

As a Global Inside Sales and Customer Care Specialist, you will stand at the crossroads of customer success and business growth. Your ability to listen, build trust, respond quickly, and follow through with precision will directly influence sales performance and customer loyalty across international markets.

This is not just a support role—it’s a strategic commercial position where your work will be visible, your impact measurable, and your success key to shaping the future of farming worldwide.

Conception Ro-Main is a family business that has been operating for over 25 years on the south shore of Quebec City, more specifically in Saint-Lambert-de-Lauzon. Thanks to our talented team, whether in the research and development (R&D) department, technical service, or manufacturing operations, we are constantly innovating as a major partner in the agricultural industry to offer producers around the world sustainable solutions that have a real impact on their well-being.

Your Impact

Deliver Exceptional Customer Experience

• Act as the first line of contact for global customers and distributors.
• Handle daily inbound requests and questions with urgency, clarity, and professionalism.
• Ensure customers feel valued before, during, and after the sale.
• Anticipate needs and follow up proactively to enhance satisfaction and retention.

Drive Sales Through Customer Centricity

• Convert inquiries into qualified opportunities by understanding customer challenges.
• Prepare persuasive, technically sound quotations and commercial offers.
• Support small and mid-sized customers directly, nurturing long-term relationships.
• Identify upselling and cross-selling opportunities that create value for customers.

Accelerate Sales Team Success

• Work hand-in-hand with the field sales team to manage accounts, prepare quotes, and coordinate demos.
• Ensure smooth deal execution through close collaboration with logistics, technical support, and finance.
• Keep CRM and ERP systems updated with accurate customer and sales data to enable better forecasting.
• Support marketing campaigns, trade show follow-ups, and lead conversion.

What You Bring

• Fluent in English and French (both written & spoken). Spanish is highly beneficial.
• 3+ years of experience in inside sales, customer service, or client-facing commercial roles (agri-tech, manufacturing, or industrial B2B preferred).
• Proven ability to manage quotes and convert inquiries into sales.
• Familiarity with CRM and ERP systems (Salesforce, Odoo, SAP, or similar) and excellent command of Microsoft Office 365.
• Strong communication, follow-up, and multitasking skills.
• Customer-first attitude with a strong sense of ownership and commercial instinct.
• Experience in livestock or agricultural sectors is a strong asset, but curiosity and willingness to learn are equally valued.
• Ability and willingness to travel occasionally for trade shows, customer visits, and distributor meetings.

Why You’ll Love This Role

• Be part of a dynamic, entrepreneurial team in a growing ag-tech company.
• Gain international exposure with customers and distributors worldwide.
• Directly influence global growth while strengthening customer success.
• Competitive compensation package with performance-based incentives.
• Opportunities for training, development, and career progression in the agricultural industry.

In addition,

• A hybrid position with flexible hours;
• A group insurance program;
• A group plan with employer-sponsored RRSP-DPSP benefits;
• A sick leave bank of 40 hours per year;
• A cell phone provided.

Join the Ro-Main team!