Software Lifecycle Specialist

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Software Lifecycle Specialist

Our goal is to be the best software management partner in Canada; the go-to for customers when they think of managing their digital assets through the lifecycle of acquisition, consumption, management, optimization, and disposition. Customer satisfaction and retention is critical to ensuring we are managing this management cadence with customers appropriately. To support this objective, Compugen is making a strategic investment to hire Software Lifecycle Specialists to enable this part of the business.
Working with Compugen’s sales and Advanced Solutions teams, the Software Lifecycle Specialist is the primary liaison to the customer to ensure we are aware of their business priorities, guarantee we are performing against our commitments, and reporting KPIs and value back to them to ensure customer satisfaction.

Preference will be given to candidates residing in Saskatchewan and Manitoba.

Responsibilities

This role requires working with various Compugen business units to ensure Compugen customers procure as much of their software from Compugen as possible. The Software Lifecycle Specialist will identify any opportunities to add new publishers and retain renewals with the customer through an ongoing cadence of activities defined in the Software Lifecycle process.
The Software Lifecycle Specialist will engage customer and Compugen resources as required to manage and improve the customers software procurement, track progress on all requirements, and report back to the customer throughout the process, ensuring alignment of business goals to outcomes at each stage.
Key to the role is delivery of monthly reviews and quarterly updates to customers participating in the Software Lifecycle process.

Key responsibilities include:

• Generate and present KPI and success data to customers
• Engage Compugen resources in a timely manner to participate in new and renewal opportunities
• Use propensity data to identify opportunities to sell new and renewal software
• Gain customer commitment and participation in monthly and quarterly activities
• Work with Compugen and publisher business units to align people to activities

Qualifications
• Broad understanding of publisher programs and partner compensation models, with a focus on top industry publishers such as Microsoft, Cisco, Citrix, Commvault, etc.
• Ability to understand data and drive actions based on quantitative and qualitative insights/trends
• Ability to determine problem areas and recommend solutions
• General business financial acumen
• Ability to represent Compugen with quality, timeliness, and professionalism
• Strong analytical skills
• Strong verbal & written communication skills in English are essential
• Ability to work and facilitate in a team environment
• Ability to organize, prioritize and multi-task


What you’ll love about us:

Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

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