Deskside Field Support Analyst

Compugen Inc.

Richmond Hill, ON

Number of positions available : 1
Salary To be discussed
Published on May 1st, 2025
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Starting date : 1 position to fill as soon as possible

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Description

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
In support of our customer we are seeking a Deskside Support Analyst (Field) to join our team.

Responsibilities:

Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Test for nominal operation of devices post-deployment
Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
Follow documentation and direction as required
Provide proper and prompt updates to documentation

Qualifications:

A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Availability for shift work - fly in/fly out to field site position
A valid driver license and a clean driving record
Ability to lift a minimum of 40 lbs. regularly
A+ Certification an asset
Willingness to travel to remote sites in Alberta Oil Sands region (fly in/fly out)

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.