Description
Founded in 1995, Cogir Real Estate has more than 20,000 employees who are passionate about real estate. Motivated by our constant desire to give meaning to real estate, we seek to humanize, create and surpass ourselves in order to design pleasant, functional living environments that reflect the people who occupy them. Our team manages more than 520 properties located in Canada and the United States. We administer more than 4 million square feet of commercial real estate and 74,000 housing units, including more than 270 private seniors' residences. The Cogir Foundation supports projects and causes grouped under four main axes: youth, seniors, cultural diversity and the environment.
POSITION DESCRIPTION:
Due to our growth, we are looking for a Technical Support Analyst who will play a key role in ensuring the smooth running of IT operations across Cogir sites in North America. This position is for a problem-solving professional who enjoys diagnosing and resolving hardware, software, and network issues while providing top-quality service to employees. The ideal candidate is a team player with excellent communication and interpersonal skills, while demonstrating initiative to address challenges creatively and effectively.
ROLE AND GENERAL RESPONSIBILITIES:
- Assess the needs of different sites and recommend IT solutions to improve efficiency.
- Collaborate with various external partners to resolve on-site issues.
- Demonstrate critical thinking and resourcefulness, able to identify problems and develop solutions with minimal supervision.
- Document all IT support activities and resolutions.
- Maintain an accurate inventory of computer hardware and software.
- Maintain user productivity by ensuring proactive maintenance of IT assets.
- Participate in IT service deployments and ensure that project objectives are achieved.
- Provide remote IT support and coordinate with external service providers as needed.
- Provide remote analysis, diagnosis and resolution of server, workstation, peripheral and network issues.
- Represent Cogir’s values - putting people at the heart of our actions, encouraging creativity and aiming for excellence.
- Education: College or university diploma in computer science or related field.
- Experience: 5 in IT support in a multi-site environment.
- Excellent technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune, SharePoint).
- Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN, Wi-Fi).
- Experience with ITIL compliant ITSM tools (e.g. Zendesk, SysAid, ServiceNow, ManageEngine).
- Knowledge of general IT controls and hardware troubleshooting.
- Certifications: ITIL certification and other technology certifications are assets.
- English proficiency essential and spoken and written bilingualism (French/English)
- Valid driver's license required.
- Competitive salary
- Free indoor parking
- Corporate discounts
- Possibility of advancement
- Annual Performance Bonus
- Group insurance
- Sick days and time off for family obligations
- Employee Assistance Program
- Vacation
- Telemedicine
- Social Club activities, gifts and substantial discounts
- Free coffee, tea and herbal tea
- Human management approach
- Stimulating challenges, up to your ambitions!
- Career Opportunity
- A welcoming and tight-knit team!
