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CENTURA

Customer Service Agent

  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Under the supervision of the supervisor, the incumbent of the position must ensure high quality customer service. He must ensure and participate in the smooth running of the activities of his department.

ADVANTAGES

  • Competitive salary;
  • Sick hours;
  • Complete group insurance program paid by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transportation nearby;
  • Training gym;
  • Social committee with numerous activities, employee discounts.

TASKS AND RESPONSIBILITIES

  • Respond to calls and emails from our residential customers wishing to order equipment for their construction projects;
  • Enter quotes and customer orders into the system, modifying them as necessary;
  • Carry out close follow-up of orders;
  • Provide technical information on our products;
  • Analyze customer needs in order to recommend appropriate products;
  • Work in partnership with the sales and credit departments;
  • Ensure adequate communication with other departments in order to provide high quality customer service.

Work environment

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Requested skills

  • 1 to 2 years of customer service experience;
  • Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
  • 1 year of experience in floor coverings is an asset;
  • Intermediate knowledge of the Office Suite;
  • Knowledge of Epicor’s P21 software is an asset;
  • Know how to manage stress and priorities;
  • Manage a large flow of calls and emails while ensuring the necessary follow-up;
  • Team spirit and collaboration.

Requirements

Level of education

None

Diploma

Aucun

Completed

Work experience (years)

0-2 years

Written languages

Fr : Intermediate

En : Advanced

Spoken languages

Fr : Intermediate

En : Advanced

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