SalesforceTech Lead

We are seeking a highly skilled Salesforce Tech Lead with deep expertise in Salesforce Service Cloud and a strong background in system integration, technical leadership, and agile delivery. This role will be pivotal in designing and leading the implementation of scalable Salesforce solutions, ensuring alignment with business goals and technical standards.

Key Responsibilities:

• Lead the technical design and architecture of end-to-end Salesforce solutions based on approved business requirements and process maps.
• Provide technical leadership to the development team, ensuring adherence to best practices, coding standards, and quality benchmarks.
• Collaborate with Product and Project Managers to define sprint plans, phased launches, and integration strategies.
• Oversee the integration of third-party systems (e.g., Qualtrics, Medallia) ensuring alignment with Salesforce architecture.
• Guide the implementation of Salesforce Service Cloud features including Case Management, Email Alerts, and Marketing Cloud integration.
• Support UAT, deployment, and hypercare phases by providing technical oversight and resolving issues.
• Ensure robust version control and development workflows using tools like Git, Jira, and Visual Studio.

Required Skills & Experience:

• Proven expertise in Salesforce Service Cloud, including Case Management and Marketing Cloud integration.
• Strong understanding of Salesforce integration patterns: REST APIs, outbound messaging, and third-party tool integration.
• Hands-on experience with Jira, Visual Studio, and Git or other version control systems.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, agile environment and manage multiple priorities effectively.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Architect).
• Experience in the financial services domain is a plus.
• Familiarity with Agile/Scrum methodologies.

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:-

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law