Service Advisor – Westshore Shopping Centre

• Type : Fulltime, Permanent
• Location : Victoria, BC

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers” needs and expectations regarding auto service maintenance and repairs.

Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Group benefit plan
• On-site parking
• Public transportation nearby
• Company Events
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

Customer Service

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store and department policies and health & safety program and regulations.
• Completes other tasks, as required.

Requirements / Skills

• Knowledge of market trends in the automotive service industry.
• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Basic math and keyboarding skills.
• Ability to work shifts (days, weekends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver”s license for province of employment
• Good working knowledge of COSTAR (asset)
• A minimum of one year experience in a similar role.
• Experience in a Canadian Tire Auto Service Centre, is considered an asset.

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.