Records and Information Manager (Governance and Compliance)

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Manager of Records and Information Management (RIM) - Governance and Compliance is responsible for overseeing the organization's Information Asset (IA) lifecycle and providing strategic and operational Information Asset Management support to all departments. This role ensures CFMWS, and all its divisions, comply with legal, regulatory, and internal policy requirements for the handling, storage, retention, and disposal of both physical and digital information assets. The manager will lead initiatives to improve efficiency, ensure security, and foster a culture of information governance across the organization.

The function of Data and Information Management is new at CFMWS. As such many of the policy instruments and supporting tools are in development and implementation stages. The Manager of Records and Information Management (RIM) - Governance and Compliance has a key role in establishing this function and building the organization’s Information Asset management maturity. This includes the development, implementation, and maintenance of IA management policies and procedures; the monitoring of program goals, performance metrics, and compliance standards; as well as the coordination of cross-functional initiatives to improve IA management practices.

This manager role is also a critical team member in the implementation of the IA management technology suite (RIMS), including developing a modern retention schedule, metadata mapping, and SharePoint Online information architecture. The role also works in close collaboration with the IT operations and solution architect team, to not only ensure system functionality and ongoing support but also identify and evaluate new IAM technologies, ML and AI opportunities that will advance the strategic goals of CFMWS.

You will be responsible for ensuring organizational compliance with applicable information protection and privacy regulations, manage and update data and IA retention schedules, protection standards, and conduct internal risk assessments. Working closely with IT and legal, you will also develop and maintain access, classification, and usage protocols. This includes up-to-date documentation of policies, access logs, metadata and inventories of archived IAs for future retrieval and audit purposes. You will lead interdivisional project groups regarding the transformation of digital information governance and records management and the sharing of best practices for the end-to-end lifecycle of IA management.

You will represent the organization’s information management with user groups, committees, boards and collaborate with stakeholders to achieve goals and participate in the development, implementation and delivery of communication strategies and training programs; develop and deliver presentations.

Education, Certifications and Licenses

Bachelor’s degree in Library Science, Information Technology, Business Administration, Information Management or a related field AND some years of experience in records and information management or a related field

AND

Certificate from Association of Records Managers and Administrators or equivalent, an asset

Experience

In developing strategy and operational plan

In records and information management principles, compliance requirements, and information governance

In legislation and regulation review for impact and compliance assessment

In information architecture and meta-data management

In project management

In interpreting, applying and providing advice on policies, procedures and relevant legislation

In the application of retention, disposition and archival practices

In protection and preservation Information Assets (IA)

In preparing discussion papers, briefing notes, summaries and options

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

02 June 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.