Senior Manager, Military Family Services

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Senior Manager, Military Family Services, leads and manages staff in providing technical advice and guidance to ensure consistent application of MFS program, policies and services.

The Senior Manager will plan, organize and oversee the implementation of the delivery of Services for Military and Veteran Families in Canada. In addition to this, the Senior Manager will oversee the Quality Management of service delivery, enabled by open and transparent communication and collaboration with various stakeholders, organizations and agencies. The incumbent will need to lead program and policy changes and implement change management practices to ensure full adoption in the areas of family life related issues, not-for-profit governance, community-based social programs. The Senior Manager will manage and control MVFSP operations to ensure budgeted cost and other financial objectives are met.

Education, Certifications and Licenses

Bachelor’s degree in Social Work, Business Administration, Community Development or a related field.

AND

Several years of experience in the non-profit and/or family resources programs.

Experience

In the development and implementation of community programs

In planning and facilitating presentations and workshops

In developing, interpreting, implementing and applying policies, procedures, and relevant legislation/regulations

In budget administration

In project management

In personnel administration

In business planning

In the not-for-profit sector, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Enhanced Reliability.

The selection process will be done virtually.

This temporary employment is expected to end on August 4, 2028

June 16, 2025.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.