Description
You will be at the forefront of BRP’s Service Strategy team, focusing on the troubleshooting and diagnostic of our products, and act as a key link between New Product Development teams and the Global Services organization. You will be exposed and have access to our Powersport products to live the BRP customer experience. You'll have the chance to work in an environment that fosters world-class professional development in a highly collaborative and international environment.
YOU'LL HAVE THE OPPORTUNITY TO:
Analyze and identify, using various data sources, potential and contentious issues experienced by customers and dealers with our diagnostic software
With a strong understanding of our diagnostic software and our dealer network, assess the potential scope of the identified technical problems;
Exercise your leadership by coordinating the activities of various stakeholders to establish a rapid action plan to deliver the most appropriate solutions for our dealer network, with the necessary level of validation
Determine the required communication strategy to share solutions to the identified challenges
Mobilize and collaborate with the BUDS, Mecatronic, and I&Ts teams to improve the diagnostic tool
Is responsible for producing training content to ensure the team remains on top of the new functionality of the diagnostic tool.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES
Be passionate about finding and correcting electrical problems
Technical college diploma or Bachelor’s Degree in Electrical or Mechanical Engineering or relevant experience in serviceability or troubleshooting
Minimum 5 years of experience in diagnostics/electrical problem solving or a related field with a minimum of 3 years of product field repair
Read and understand wiring diagrams
Knowledge in the use of diagnostic tools and software : multimeter, OBD2 scanner
Good knowledge of vehicle technologies (automotive, powersport or off-highway), through professional or meaningful personal experience
Strong connection with BRP products and values
Demonstrate good judgment in identifying risks and escalating issues when required
Proactivity, positive attitude and forward thinking. Adaptable and fast learner
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid #LI-GB1
