Description
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates customer feedback into actionable insights, driving aligned decision-making across the organization. It is well suited to someone who enjoys coordination, analysis, facilitation, and storytelling-connecting customer voice to decisions across the organization.
YOU’LL HAVE THE OPPORTUNITY TO:
Insight Activation and Executive Support
Manage CX dashboards (CX/Ops metrics) and friction-removal tracking.
Analyze trends and translate findings into clear recommendations.
Support inner-loop operational recovery and outer-loop systemic improvements.
CX Governance and Community Management
Lead recurring dashboard reviews and executive committee preparations.
Participate in dealer/customer panel activities and craft compelling executive summaries.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALIFICATIONS:
3-5 years in CX operations, customer insights, or research.
Proficiency with CX/survey tools (e.g., Qualtrics) and analytics.
Experience in executive reporting, closed-loop feedback, and governance.
A degree in marketing, data analytics, or a related field.
Familiarity with journey mapping, service design concepts, or scaling organizations (asset).
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid #LI-GB1
