Team Lead - Technology Support

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We are seeking a highly skilled candidate who is ready for the Fastlane on one of our Premium IT Teams. The Team Lead - Technology Support is responsible for ensuring the 24/7/365 operational integrity of the company’s mission-critical systems, maintaining business service levels, and managing production environments. This role oversees incident, problem and change management, collaborates with cross-functional teams and drives continuous improvement in system reliability, security, and performance. The ideal candidate will leverage Automation, Site Reliability Engineering (SRE) principles and Agile methodologies to enhance operational efficiency and minimize downtime. The candidate will optimize IT operations by fostering collaboration, continuous improvement and rapid response in a dynamic environment.

Key Responsibilities

Operational Leadership & Incident Management:

• Monitor, troubleshoot and restore services for infrastructure, applications (online/offline) and security, ensuring compliance with SLAs.
• Lead Major Incident Management, coordinating with internal teams and vendors for rapid resolution.
• Oversee Change Management and Problem Management processes to minimize production disruptions.
• Apply Agile principles in daily standups, sprint planning and retrospectives to improve incident response efficiency.
• Lead and collaborate with a team of SA, DBA and SRE personnel to develop and implement the counter-measures necessary to improve production and equipment reliability, as well as the compliance posture of the team.

On-Prem and Cloud Infrastructure Management:

• Manage and optimize cloud-based environments using AWS and hybrid infrastructure.
• Automate deployment, scaling, and recovery processes using Infrastructure as Code (IaC) and CI/CD pipelines.
• Ensure high availability, disaster recovery, and security compliance across systems.
• Automate deployments and scaling with Agile-DevOps practices (e.g., iterative improvements, automated testing).

Stakeholder Collaboration & Strategic Support:

• Partner with business and IT stakeholders to align technology solutions with organizational goals.
• Analyze operational data to provide insights, recommend improvements, and drive data-driven decision-making.
• Support regulatory audits and ensure adherence to industry best practices (DevOps, SRE).
• Drives and/or promotes new processes, systems, technology, operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

Innovation & Continuous Improvement:

• Identify emerging trends in Automation, SRE and Cloud Computing to enhance system reliability.
• Promote SRE practices (Observability, performance tuning, automation) to improve uptime and efficiency.
• Promote Agile-SRE integration by embedding reliability practices into sprint workflows.
• Strengthen operational capabilities through knowledge sharing, mentoring and community building.

Qualifications & Skills:

• Typically, 5-10 years of work experience in IT, Banking or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT or Banking mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Must have knowledge about:
  • Linux including Redhat
  • Linux System administration experience
  • Automation & scripting (Python, Bash, Ansible)
  • Observability monitoring tools including Dynatrace, Cloud Watch
  • Site Reliability Engineering (SRE) principles
  • Automation & scripting (Python, Bash, Ansible)
• Technical and/or business functional knowledge of systems, tools, timing and dependencies.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Exceptional problem-solving, analytical and communication skills.
• Ability to lead cross-functional teams and influence stakeholders.
• Works independently and regularly manages non-routine situations.
• Broader work or accountabilities assigned as needed.
• Great to have:
  • Database experience (Oracle)
  • AI knowledge - Copilot

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.