Senior Service Representative

Address:

Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Clean/Documentary Collections, Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports. Experience in Trade Finance Operations and a strong background in processing documentary collections, clean collections with payments related to collections including FX payment knowledge is a must.

KEY AREAS OF ACCOUNTABILITY: -

Ensure that all collections transactions are managed in accordance with International Rules & Regulations i.e. (URC522). In addition, having UCP600, URR 725, ISP98 & URDG 758 AND URC 522) with specific attention to compliance documentary requirements and settlement risks inherent in these transactions.

Perform document reviewing for red flags for all incoming and outgoing documentary collections

Ensure service level agreements are consistently met and that customer service is maintained at a high level.

Effectively manage the risks associated with all documentary and clean collections transactions.

Closely review transactions ensuring full compliance with regulations and Bank requirements.

Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.

Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

Acquire and maintain a high level of competence and awareness in trade related matters.

Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality, and efficient processing activities.

Demonstrate efficient and effective use of the processing systems.

QUALIFICATIONS:-

2 to 3 years of related experience.

University degree or CDCS designation preferred.

Thorough knowledge of uniform rules governing Documentary and Clean Collections, Bill of Exchange, and letters of credits.

Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.

Strong analytical and problem-solving skills

Strong customer service and relationship management skills

Strong written and oral communication skills

Ability to multi-task in a challenging environment

Knowledge of the risk and regulatory requirements of the business

WORKING CONDITIONS:-

This position requires employees to work from the office five (5) days per week.

The role may also require periodic overtime on business needs.

May be required to work on statutory holidays and within differing time zones as dictated by the business.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.