Senior Manager Branch Growth & Leadership

Address:

Reporting to the Director, Customer Growth, this role is accountable for accelerating branch-led net customer growth across all regions through direct leadership of five Regional Program Managers (RPMs). You will set national priorities and define the operating model for branch growth execution, ensuring enterprise and segment strategies translate into high-quality, consistent, and scalable frontline outcomes.

This role is accountable for branch growth execution, acting as the primary conduit between Day-to-Day Banking Products, Customer Growth teams, and Regional Leadership. You will elevate execution quality, reinforce disciplined adoption of acquisition and attrition initiatives, and deliver measurable growth results while building strong, trust-based regional partnerships.

Key Accountabilities

Set and Enable a Clear Strategic Vision

• Provide clear direction, role clarity, and success measures for Regional Program Managers, aligned to customer growth priorities, segment strategies, and regional objectives
• Lead, coach, and develop RPMs as senior field leaders, building capability in influence, change leadership, and execution excellence
• Surface frontline insights and regional realities to inform strategy, prioritization, and investment decisions at the enterprise level
• Build trusted relationships that enable alignment, speed, and shared accountability across national and regional stakeholders

Champion Customer Acquisition Growth

• Own the branch-led acquisition growth agenda, ensuring strategies are translated into regionally executable, frontline-ready plans
• Oversee the tracking, prioritization, and integration of key regional events and partnership opportunities, ensuring alignment to overall growth priorities
• Partner closely with regional and branch leaders to align priorities, remove friction, and enable strong execution outcomes
• Act as the integrator across multiple initiatives-simplifying, sequencing, and prioritizing frontline asks to improve focus, adoption, and impact

Enable Best Practices in Customer Retention

• Own execution quality and adoption of attrition tools, programs, and change initiatives across all regions
• Reinforce urgency, accountability, and execution discipline in reducing attrition through active regional engagement
• Use performance insights, frontline feedback, and data to identify execution risks early, course-correct quickly, and scale best practices
• Partner with Customer Growth, Product, and Segment teams to continuously refine retention strategies based on field insights

Measures of Success

• Sustained growth in branch customer acquisition and chequing plan acquisition
• Reduction in customer attrition with strong adoption of retention programs and tools
• Effectiveness, engagement, and execution consistency of the RPM leadership team
• Strength and depth of partnerships with regional leaders and frontline stakeholders
• Speed, quality, and sustainability of change adoption across regions

Skills & Qualifications

• 8+ years of experience in strategy, consulting, growth, or retention-focused roles within financial services or other customer-centric industries
• Proven people leader with experience leading senior field or regional teams, ideally within branch banking, sales, acquisition, or retention environments
• Advanced executive communication and presentation skills; strong PowerPoint and Excel proficiency
• Strong enterprise mindset with the ability to influence outcomes beyond direct authority in a matrixed organization
• Demonstrated ability to balance strategy, execution, and culture while role-modeling strong leadership behaviours and accountability
• Deep experience driving change management and execution across complex organizations
• Strong analytical capability with the ability to translate data and insights into clear actions and compelling performance narratives
• Executive presence with strong written and verbal communication skills, including senior stakeholder engagement
• Experience in banking or fintech strongly preferred
• Master’s degree preferred (MBA an asset)

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.