Application Support Analyst

Address:

Application Support Engineer

We are in search of highly motivated, self-starters who currently work in high pressure trading environments providing application support. When required interact face to face or directly with our users. This candidate must be able to perform technical trouble shooting of electronic trading, trade capture platforms, position risk, and other platforms to prioritize issues, manage business expectations, and be a global team player within our FX/Commodities business. The successful candidate will have a continuous service improvement mindset and be willing to learn fast.

Accountabilities including but not limited to:

• Provide day to day application support to trading systems.
• First PoC for regional and global business users and other groups in technology to ensure issues are addressed and communicated in a timely manner.
• Provide functional and/or technical troubleshooting of production issues to restore service.
• Drive the identification root causes and track issues to their completion.
• Work closely with development, infrastructure, and business groups to plan system rollouts, application updates, post release checkouts.
• Monitor and provide feedback on the system performance, investigate nonfunctional production problems, and identify solutions.
• Works with tech teams to build solutions utilizing enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
• Provide rotational after hours (include evenings and weekends) support and/or ON-call support to correct any critical/Time sensitive issues impacting the applications.
• Provide expert technical knowledge of applications management in relation to system components, functionality, interfaces, data flows and business rules.
• Provide reporting to technology partners, business, and management on the application availability such as Start of the day checks, Intraday, End of the day, weekly Incident governance, problem, and change tracking.
• Conducts independent analysis and assessment to resolve strategic issues.
• Play a key role in delivering disaster recovery, business continuity services, and audit response on demand.
• Promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Develops or helps to develop the knowledge assets required for supporting our platforms.
• Adhere to ITIL best practices regarding Incident, Problem, Change Management or other related.
• Issue logging and recording of requests, incidents, problems, and changes.
• Broader work or accountabilities may be assigned as needed.

Experience:

• Capital markets or similar high-pressure business experience is required, with experience supporting trading or operational workflow applications.
• Possess technical and/or business functional knowledge of systems and dependencies.
• Working knowledge of enterprise monitoring, scheduling, deployment, or other service management tools
• Working knowledge of ITIL service operations methodologies, best practices
• Good experience in Log analysis, troubleshooting production issues.
• Excellent business communication, verbal, and written communication
• Problem-solving skills
• Ability to work independently or within a team environment and handle multiple issues simultaneously.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical proficiency gained through education and/or business experience.

Skills:

• LINUX Operations, Windows Operations, SQL Statement building, Excel, JIRA, Confluence, ServiceNow, Job Automation tools, Monitoring tools.
• Business knowledge of Capital Markets - FX/Commodities.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.