Secretary - District Stroke Centre & Vascular Program

The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective communication and interpersonal skills, will have the ability to work independently and as part of a team, and will have strong attention to detail and accuracy.

Each member of Bluewater Health is called to embrace patient and family-centred care in its fullest form. This includes using techniques and strategies to communicate “I care and I respect you,” providing information in a way patients and families can understand, listening to patients and families to learn what an exemplary healthcare experience means to them, and seeking their perspective throughout their stay and during improvement initiatives.

Qualifications:

• Grade 12 graduate or equivalent required
• Graduate of a recognized Medical Office Administration program required

Skill, Ability and Experience:

• Intermediate level proficiency using MS Office Suite products required
• Experience in Oracle Health’s scheduling order entry and patient registration required
• Experience using Medtroinc Paceart Optima System software required
• Knowledge of medical terminology required
• Fast, accurate keyboarding skills required
• Ability to compile, interpret and utilize statistical data required
• Ability to develop and maintain electronic and paper files for ease of retrieval required
• Ability to coordinate and support department and physician schedules to ensure timely patient access to care required
• Advanced communication skills (written and verbal) required
• Advanced customer service skills with attention to the patient experience required
• Experience with eway and DCM Flex - Online Forms ordering required
• Experience using UKG Scheduling System for staff scheduling required
• Training and experience as an Oracle Health Subject Matter Expert (SME) preferred
• Recent experience as a Medical Secretary is preferred
• Ability to organize logistics for meetings, educational and special events preferred
• Proficient in using virtual platform (Microsoft Teams, Zoom) to support virtual meetings and communications preferred
• Accurately take and transcribe meeting minutes, maintaining clear and organized records preferred

Principal Duties:

• Prioritize, monitor, and review patient referrals and waiting lists with the, Stroke Nurse(s) and/or Manager.
• Schedule patients for clinic appointments and for assessments/visits in various areas of the department, as appropriate
• Prepare and manage patient records/files in an organized system.
• Manage busy phone lines, voicemail, fax systems, and email accounts, channeling inquiries to the appropriate person or department
• Handle routine questions and feedback about services
• Creates and maintains weekly schedules for department / unit staff, ensuring accurate records of hours worked
• Development of program resources and materials (e.g., patient handouts, patient education binders, etc.)
• Purchases and tracks department / program resources and office supplies
• Supports the collection and tracking of program data
• Participates in department / program and hospital quality improvement initiatives
• Completes continuing education requirements as necessary
• Other related duties, which will include special projects, as assigned

Selection will be made on the basis of ability, experience and qualifications as per Article 11.04 of the SEIU Collective Agreement

The material contained herein is provided for informational purposes only. All open jobs offered by Bluewater Health on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within Bluewater Health which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Bluewater Health attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Bluewater Health is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

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