Salesforce - Delivery Lead

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Delivery Lead to join our Salesforce team. In this role, you will be responsible for leading enterprise-scale Salesforce delivery and strategy projects. You will work closely with business analysts, developers, and clients to ensure successful execution of project goals, from discovery through to successful delivery.

Key Responsibilities

• Lead the functional delivery of Salesforce projects, ensuring alignment with client objectives and business value.
• Translate desired engagement outcomes into actionable delivery plans and ensure their execution across cross-functional teams.
• Oversee the end-to-end delivery lifecycle, including scope definition, sprint planning, backlog grooming, and release management.
• Advise clients on their enterprise strategic objectives. Define roadmaps and outcomes based on current state journeys and pain points.
• Act as the primary functional point of contact for clients, managing expectations and ensuring stakeholder alignment.
• Facilitate workshops, stand-ups, and retrospectives to drive collaboration and continuous improvement.
• Collaborate with business analysts to validate requirements and ensure traceability through delivery.
• Identify and mitigate delivery risks, dependencies, and blockers to maintain project momentum.
• Support the development of project estimates, proposals, and resource planning.
• Champion the agile methodology to software and strategy delivery, adapting approaches to suit project needs.
• Mentor and guide team members to ensure high-quality delivery and professional growth.

How do we define success for your role?

• You adopt a solutions mindset that incorporates the functional, technical and strategic to guide clients to their desired endpoint
• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You are able to learn new industries quickly; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development including new certifications

Qualifications & Experience

• 7+ years of experience in software delivery, with at least 3 years in a leadership or delivery management role.
• 5+ years experience in consulting or client-facing environments.
• Experience running client discoveries into current state resulting in journey/process maps and pain points.
• Proven experience delivering Salesforce or similar CRM/enterprise platform projects.
• Strong understanding of SDLC, agile, and waterfall methodologies.
• Demonstrated ability to manage multiple concurrent projects and cross-functional teams.
• Excellent communication and stakeholder management skills.
• Ability to balance strategic thinking with hands-on execution.
• Salesforce certifications (e.g., Administrator, Platform App Builder) are an asset.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2025. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

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More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.