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APGN Inc.

Aftermarket & Customer Support Director

APGN Inc.

1270, boulevard Michèle-Bohec, Blainville,QC
  • 80000.00 to 120000.00 $ per year according to experience

  • 40.00 h - Full time

  • Permanent job

  • Day

  • Published since 2 weeks ago

  • 1 position to fill as soon as possible

Apply Now

Benefits

Why APG-Neuros?
For more than 20 years, APG-Neuros has been a leader in wastewater treatment innovation, delivering advanced turbo blowers and aeration solutions worldwide. From our Canadian roots to our global presence, our success is powered by talented people who are passionate about making a difference. Join us and help shape the future of sustainable infrastructure.

Our headquarters are located in Blainville, Canada, with manufacturing and testing facilities in Plattsburgh, New York, USA.

What We Offer:

  • Competitive salary and annual reviews
  • Comprehensive health and dental coverage
  • RRSP with employer contribution
  • Telemedicine program
  • Professional development and career growth opportunities
  • Free on-site parking
  • Employee events and social activities
  • Collaborative and supportive work environment


Aftermarket & Customer Support Director

Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible for leading APG-Neuros’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.

This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros’ global operations.



Duties/Responsibilities
  • Develop and execute APG-Neuros’ aftermarket growth strategy.
  • Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
  • Build strong customer relationships and ensure high levels of customer satisfaction.
  • Lead and develop field service, technical support, and aftermarket teams.
  • Drive continuous improvement of service processes, KPIs, and customer support systems.
  • Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.
  • Promote remote service solutions and service innovation initiatives.
  • Monitor equipment reliability trends and lead corrective actions to improve product performance.
  • Support commercial teams in identifying aftermarket sales opportunities.
  • Represent APG-Neuros at customer meetings, industry events, and conferences.

Work environment

Work environmentsAPGN Inc.0
Work environmentsAPGN Inc.1
Work environmentsAPGN Inc.2
Work environmentsAPGN Inc.3

Requested skills

Required Skills/Abilities
  • Bachelor’s degree in Engineering or related technical discipline.
  • 10+ years of experience in industrial equipment, manufacturing, or technical service environments.
  • Proven leadership experience managing customer support and field service organizations.
  • Demonstrated success growing aftermarket revenue and service profitability.
  • Strong business, communication, and relationship-building skills.
  • Experience with CRM systems, service metrics, and operational management.
  • Willingness to travel up to 30%.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

University

Diploma

BAC

Completed

Work experience (years)

10+ years

Written languages

Fr : Intermediate

En : Advanced

Spoken languages

Fr : Intermediate

En : Advanced

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