Senior Design Consultant

Are you passionate about transforming healthcare through design and innovation? Join the Design Lab as a Senior Design Consultant, where you'll be at the forefront of co-creating meaningful change across Alberta’s health system. This is your opportunity to work with a dynamic team that partners with clinicians, patients, families, and community organizations to reimagine healthcare services through human-centered design. As a key member of the Design Lab, you’ll lead participatory design workshops, strategic facilitation, and capacity-building initiatives that span acute care, primary care, community health, and beyond. You’ll bring a systems-thinking lens to complex challenges, using design-led methodologies to engage diverse stakeholders and co-create innovative solutions. This role is ideal for someone who thrives in ambiguity, brings emotional intelligence and creativity to their work, and is energized by collaboration and impact. You’ll also contribute to the planning and production of the annual i4 conference, helping to shape the future of innovation in healthcare. If you're ready to lead change, inspire innovation, and help shape a more human-centered health system, we want to hear from you.

The Senior Design Consultant plays a pivotal role in leading and supporting complex innovation initiatives across Alberta’s healthcare system. Reporting to the Senior Director, Quality & Safety, this role is responsible for: Change Leadership: Engaging stakeholders to co-design change strategies, assessing project scope, and recommending design thinking approaches. Process Design & Project Management: Leading multi-phase, cross-zonal projects aligned with ACA priorities. Facilitation & Consultation: Advancing dialogue among diverse stakeholders using creative facilitation methods like Liberating Structures. Design Thinking Methodology: Applying and adapting design thinking tools, testing new approaches, and evaluating impact. Communication & Relationship Management: Managing complex communications, sharing insights via social media and the Design Lab website.

Minimum of 5 years of operational management and leadership experience in a complex healthcare environment required. A combination of related experience and education may be considered. 3 years of healthcare design experience. Leadership experience would be an asset with aspirations to move toward leadership positions. Excellent facilitation and education skills. Application of design thinking tools and approaches. Prior experience with methods and techniques for engaging with people

Prior work with community groups and patients is an asset. A working knowledge of quality improvement strategies is an asset. Experience with conducting design research, capturing qualitative data and analysis. Well-developed verbal and written communication skills. Well-developed critical thinking skills. Flexibility and the ability to adjust to changing environments or expectations. Experience with diverse computer applications and assets (e.g. Microsoft Office, Slack, Mural, Canva, Social Media Platforms). Diverse work experience is an asset.

Master's degree preferred in a health-related area and/or business or other equivalent preparation. Courses or certificates in design thinking, liberating structures or other innovation courses.