Manager, Administrative Services

The Manager Administrative Services (MAS) in the Calgary Zone, within the Department of Medicine, is an exciting and forward-thinking opportunity. With over 30 administrative staff who provide front-line support to physicians in both clinical and non-clinical capacities reporting to you, this is a management position with a true impact on the functioning of our healthcare system and patient experience. Reporting to the Department Manager of Medicine in the Calgary Zone, the MAS is a key leadership member in the Department, and the right candidate will be a team player, with excellent leadership skills. The position is responsible for our administrative teams based out of PLC, FMC, and Sunridge Medical Gallery and works in a close team with the equivalent position responsible for our SHC, RGH, and RRDTC teams. This is an exciting opportunity to work with an incredible team of people who are committed to providing excellent clinical and non-clinical support to our physicians.

The incumbent is required to work closely with the Department of Medicine Leadership Team, including the Department Manager and the other Manager of Administrative Services, as well as multiple Section and Site Leads, and other physician leaders. The MAS works with the Leadership Team to facilitate and participate in the implementation of changes to administrative structure and processes to accomplish improved outcomes for the Department of Medicine. The incumbent must have a proven track record of building and maintaining positive working relationships, demonstrated flexibility, proven confidentiality, and the ability to manage change. They will be results-oriented and possess a strong consultative management style. The successful candidate must be dynamic, innovative and a team player. The incumbent should be familiar with the processes and policies of both AHS and UofC, and demonstrate the core values of the organization and Department. The position may be required to fill in as necessary as a backup for other members of the Leadership team and for the front-line admin in case of emergent, unplanned, or unforeseen circumstances. Responsibilities include human resource management, participating in strategic planning, identifying budget requirements (human, material, and capital resources), creating and sustaining healthy work environments including WHS, maintaining collaborative working relationships and crafting strong written communications.

University degree in a related field (nursing, healthcare administration, etc.) or comparable years of experience working in a leadership role in a healthcare organization.

Effective communicator with strong organizational skills and commitment to providing quality services. Effective leadership abilities, including ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Demonstrated ability to manage change and create innovative solutions for complex and diverse issues. Proven ability to manage human, financial, and physical resources.

Experience with Connect Care.