Emergency Communications Officer (911)

Emergency Health Services (EHS) has an exciting role for an Emergency Communications Officer (ECO) in Calgary through our Casual Recruit Training Class. If you're a great communicator while both talking and listening, keep a cool head under pressure, can be the calm, confident voice on the phone with 911 callers while collecting necessary information to dispatch emergency crews, can quickly and accurately transcribe calls, prioritize tasks on the fly, and clearly relay essential information, then EHS Dispatch is looking for you! Candidates undergo a multi-step screening process. Step one is an online prioritization assessment, step two is testing to assesses your listening and typing accuracy, and step three is a job interview. Successful candidates will receive paid on-the-job classroom training, followed by buddy shifts with an experienced ECO before working independently.

As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions and contribute to the EMS dispatch process and strategies.

Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.

Current CPR/BLS (Basic Life Support) certification is required prior to start of training.

As required.