Clinical Operations Manager

AHS is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information https://www.albertahealthservices.ca/cc/Page15339.aspx .Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. The Manager is responsible for the appropriate delivery of Home Care services by a multidisciplinary team of health care providers to eligible recipients in an assigned geographic area according to zone and provincial policy. There is a strong focus on centered care, the development and monitoring of staff and material resources. Supporting staff individually and within teams is fundamental to this position. Strong communication skills facilitate the internal function of this role and promote and maintain external partnerships essential in the delivery of care. The incumbent will provide strong leadership and mentoring to front-line staff, manage resource allocation within assigned area, and participate in network/program area management processes and meetings.

Resource Management: Manages the day-to-day operations of professional staff at the operations level monitoring the dynamic workload challenges and its effect on budget. Service Delivery: Fosters client centered care, recognizing unique client situations and complexity of care delivery in the community. Monitors effectiveness of contracted services provided by home support agencies and housing operators. Ensures services are delivered in accordance with relevant legislation and Alberta Health Services policies and protocols. Collaborates with staff to resolve complex client/family issues/risk issues. Reports issues to the Program Manager that impact, or have the potential to impact, the network/ program area or the zone. Makes operational decisions within the assigned area of responsibility based on critical review of clinical information, workload data and fiscal resources. Coordination and Communication: Promotes internal and external partnerships enhancing effective communication related to areas of responsibility. Staff Development: Fosters an atmosphere conducive to encouraging and meeting staff development needs and student learning experiences. Attendance and Performance Management: Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance. Recruitment and Orientation: Participates in the recruitment process, from identifying the need to facilitating/providing orientation to newly hired staff.

Bachelor’s degree in health-related field required (Masters preferred). An equivalent combination of experience and education will be considered. A minimum of 5 years of clinical practice or health related experience required. Previous management experience in a health-related field is required. A valid driver's license and a vehicle are required. Computer literacy in Microsoft Office (Word, Outlook), ePeople/Recruitment Management System, and Environment for Scheduling Personnel (ESP) is required. Annual membership in good standing with an accredited professional association is required.

As required.

Master’s in health-related field preferred. Current community care preferred. Knowledge of community resources is an asset.