Administrative Support IV

The successful incumbent will act as an administrative assistant and support 2 Home Care Managers within the central zone with day-to-day tasks and duties. This role will be assisting with payroll validation and staff reasonability assignments to meet the changing requirements for the program management teams. The successful candidate will deal with a variety of tasks requiring a considerable degree of knowledge and independence. This individual will be working in a highly challenging, change-orientated environment, which includes working closely with the Home Care Manager and the Home Care Team. The incumbent will: Assist with coverage in the front Reception office by providing administrative support as required. Handle interactions with the public, professionals, and clientele in a skillful, professional, and confidential manner. Answer and direct phone calls. Perform administrative responsibilities with accuracy and efficiency, maintaining the filing system and other related duties, including updating 3 different educational spreadsheets for continuing care tracking. This position will help tasks with Health Care Aides (HCAs) with: Handling and processing all new service authorizations or changes. In basket management & prioritization of tasks. Managing care time requests and offering suggestions for changes to those requests or service auth's as needed. Processing staffing time off requests, arranging coverage for shifts as needed. The candidate will be working under limited guidance and direction and as an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures and practices.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Completion of post-secondary education (e.g. Course(s) in office of business administration, medical office assistant, or unit clerk diploma is required. The successful applicant must be familiar with and extremely skilled with the use of computers. Experience with the following is required: Microsoft Office Suite with an advanced knowledge of Outlook/Calendar, e-People including experience with Manager services (timekeeping, RMS, and delegate roles), Markview, IProcurement iExpense, Grand & Toy ordering, IT requests (IT Service Hub & IAM) Microsoft Teams, ARI-insights & Financial Services, Adobe Acrobat Reader, and Data Group. Highly developed communication skills, Organization skills. customer service skills, interpersonal skills and problem-solving skills are essential to this position. The successful candidate must also have previous experience and knowledge of functional cost center strings, timekeeping codes, collective agreements and assisting with the process of hiring. The successful candidate must also have the ability to work independently and with frequent interruptions. Candidate must also be familiar working within Excel spread sheets.

Previous experience with the following: arranging and scheduling interviews for job postings, requesting accesses, software and cell phones for new employees, payroll, data entry, submitting orders and managing inventory, managing and processing involves, maintaining and managing filing, managing various Outlook calendars and completing/ submitting forms electronically.