Administrative Support IV

Admin IV is responsible for a high level of professional administrative support to the Area Manager, Care Managers, and the team. The incumbent will use excellent organizational and interpersonal skills to support the activities of the Airdrie team. The incumbent ensures an efficient flow of communications, maintaining relationships with stakeholders. Specific responsibilities include, but are not limited to, maintaining schedules, calendars, creating and maintaining databases, drafting, formatting, and editing presentations, correspondence, organizing meetings, preparing and circulating agendas, taking minutes at meetings and communicating to other members of the team such as Payroll, Scheduling, and Human Resources. The Admin IV is the point of contact for the department in many instances, collaborating with other Home Care teams and programs. The Admin IV composes, edits and formats documents, reports and correspondence according to established templates, procedures or specific instructions. Prepares and disseminates required documentation to support operational / business events (e.g. agendas, minutes). Responds to difficult client / operational issues and complaints consistent with applicable processes, procedures and guidelines. Follows up with various stakeholders to resolve issues and discrepancies. The Admin IV requires an increased specialization of responsibilities, with enhanced problem solving and decision making. Work at this level requires proficient skills and experience gained through education and significant on the job training.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Previous experience working in Home Care, community care or ambulatory care. Proficient in Connect Care. Previous staffing, scheduling, payroll experience. Proficient in Microsoft word, Excel and PowerPoint. 3-5 years' experience working in Admin support.

Advanced post-secondary education. Advanced computer skills. Able to work in environment with constant distractions & competing priorities.