Administrative Support II

The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver the highest standard of care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a telemonitoring attendant, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. This position is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required.

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Prolonged sitting. Must remain alert at all times while monitoring patient activity. Strong customer focus. Attention to detail Problem-solving ability. Basic computer knowledge and ability to use keyboard/mouse. Ability to operate a smartphone device Ability to work with minimal supervision. Ability to read, write, speak, understand and provide verbal instructions in English.

Prior experience in a healthcare setting. Recent customer service experience.