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Social Media Support Agent

St. Catharines, ON
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Starting date : 1 position to fill as soon as possible

Job Description

Join Accenture Niagara’s Growing Team as a Social Media Content Creator!


Do you love discovering and following social media creators? Have a passion for content creation? This exciting opportunity is for YOU! We’re looking for Media Experts to support our new Social Media Content Creators, helping them grow their following, engage their audience, and maximize their platform potential. Build relationships, educate, and make a real impact in the social media space!

What Sets Us Apart:

  • $19.23/hour starting wage + $1000 sign-on bonus!

  • Fast-track growth opportunities - many of our new hires advance within 6-12 months.

  • Ranked a Canada Top Employer for 13 years running!

What We Offer:

  • Competitive pay with annual merit increases

  • Comprehensive benefits package: health, dental, wellness programs, RRSP, paid time off, and more!

  • Full-time, schedules between 35-44 hours/week

  • Paid, comprehensive training (2-8 weeks)

  • Post-training coaching and support for up to 3 months

  • A supportive, inclusive work culture with a sense of community and volunteer opportunities

  • NOC Code 6552

Your Role: As a Media Expert, you’ll be the go-to point of contact for our Creators, helping them build their brands and achieve success on social media. Your day-to-day includes:

  • Educating Creators on platform strategies and technology

  • Analyzing trends and key metrics to drive success

  • Managing relationships with ~300 partners, supporting them through calls, emails, and outreach

  • Presenting tailored solutions to help partners grow their brands

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Qualifications

Basic Qualifications:

  • 1+ year of customer service experience

  • High School Diploma or equivalent

  • 6+ months in Marketing/Social Media/Sales or internship in these fields

  • Excellent written and verbal communication skills

  • A passion for social media and customer service

Preferred:

  • Social media experience

  • Familiarity with online ads and digital tools

Ready to make an impact in the social media world? Apply today!

Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

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Requirements

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