SMB Renewals Specialist (Outbound Sales Representative)

We're seeking motivated candidates who enjoy taking on new opportunities!

This role is located onsite at our St. Catharines office.

What sets us apart from other employers?

We offer a $20.43 per hour starting wage and a $2,000 sign-on bonus!

We offer full-time permanent positions with a comprehensive total rewards package!

Potential to earn sales bonus in addition to regular earnings.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($20.43 base to start)
• Sign-on bonus of $2,000.
• NOC Code: 62100 (Teer Category 2).
• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
• Potential to earn sales bonus in addition to regular earnings.
• Shift premium for hours worked after 9:00pm, 7 days a week.
• Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
• Full-time positions scheduled between 35 and 44 hours per week.
• Flexibility to select your assigned schedule every month based on your performance.
• Annual salary increases based on performance.
• Recognition for individual contributions.
• Spacious workstations with updated technology platforms and equipment.
• Supportive environment for individual success and self-development through online courses.
• Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
• Extensive post-training coaching and support.
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
• Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

About the Role

We’re looking for a customer-focused, results-driven SMB Renewals Specialist to support our small and medium-sized business customers. In this role, you’ll manage subscription renewals, respond to customer inquiries, assist with onboarding, and build relationships that support customer retention.

You’ll be responsible for meeting or exceeding quarterly renewal revenue and retention targets while delivering timely, high-quality customer service. The ideal candidate is organized, comfortable managing multiple accounts, and experienced using AI tools to improve productivity and customer interactions.

Key Responsibilities

• Own the renewal process for a portfolio of SMB accounts, from initial outreach through renewal completion.
• Meet or exceed quarterly renewal revenue and customer retention targets.
• Maintain consistent communication with customers regarding subscription questions, renewal timelines, pricing, and account needs.
• Respond to customer emails promptly and professionally, following established service-level agreements (SLAs).
• Proactively engage customers ahead of subscription expiration to reinforce value, address concerns, and secure timely renewals.
• Identify accounts at risk of cancellation or downsizing and collaborate with internal teams to resolve concerns.
• Prepare renewal quotes and coordinate pricing, contract discussions, and approvals within established guidelines.
• Assist with onboarding new customers to ensure a smooth and positive experience.
• Use approved AI tools to support customer communications, summarize account information, and streamline daily workflows.
• Review AI-generated content for accuracy and relevance while following company requirements for handling customer information.
• Maintain accurate customer records, renewal opportunities, and forecasts in the CRM.
• Identify trends and insights from customer feedback and share recommendations with internal teams.
• Collaborate closely with internal teams and clients to stay aligned on best practices.
• Provide daily feedback on customer needs, recurring issues, and workflow opportunities to support continuous improvement.

Basic Qualifications

• Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
• High School Diploma or equivalent.
• Minimum of six months of hands-on experience working with AI tools or platforms.
• Experience in a customer-facing role, such as customer support, account management, renewals, customer success, or sales.
• Comfort using CRM systems and other business tools to manage customer interactions and track progress.

Professional Skills

• Strong attention to detail and the ability to follow defined workflows and SLAs.
• Excellent written and verbal communication skills.
• Sound judgment to resolve issues with minimal escalation while recognizing when escalation is necessary.
• Ability to multitask, prioritize effectively, and work independently.
• Results-driven mindset with a focus on speed, quality, customer satisfaction, and quarterly target achievement.
• Ability to communicate product value, address objections, and guide customers toward renewal decisions.
• Confidence using AI tools and reviewing their output thoughtfully.

Preferred Qualifications

• Sales experience or a sales-oriented mindset.
• Experience managing SMB accounts or a high volume of customer interactions.
• Experience working with subscription-based products or services.
• A track record of meeting revenue, retention, or customer service targets.

What Success Looks Like

You consistently achieve quarterly renewal and retention targets, respond to customers within established SLAs, maintain accurate account records and forecasts, and use customer feedback and AI tools to improve the customer experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $20.43 to $20.43

#LI-NA

St. Catharines, Ontario

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009.

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Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

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