Description
Pay Range: $55,000 - $85,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.The Customer Insights Analyst serves as a high-performance internal consultant and the primary "go-to partner" for driving customer-centricity across the enterprise. By architecting data collection strategies and translating complex primary and secondary research into clear narratives, this role acts as the engine behind strategic decisions aimed at growing market share. The Analyst functions as a vital service provider to Marketing and Merchandising teams, ensuring that strategic decisions are validated by rigorous, fact-based intelligence.
Key Responsibilities:
End-to-End Research Execution
- Independently manage the lifecycle of small- to mid-sized research projects, ensuring analytical rigor from inception to delivery.
- Draft detailed research briefs and design surveys that capture high-quality raw data.
- Synthesize data from multiple sources, including surveys, qualitative research, and industry reports, to create a single source of truth for the business.
Strategic Insights & Influence
- Transform raw data tables into professional, exec-level PowerPoint reports that highlight key recommendations.
- Provide actionable intelligence that helps business partners navigate DIYer and Pro customer expectations.
- Apply methodological expertise in path-to-purchase and usage studies to identify market share growth opportunities.
Competencies:
- Collaborates
- Action Oriented
- Inquisitive
- Drives Results
- Communicates Effectively
- Plans and Aligns
Skills:
- Strong analytical, influential, interpersonal skills
- Marketing research fundamentals
- Organizational skills
- Problem-solving and critical thinking skills
- Data Analysis
- Project and change management
- Technical: expert Excel and PowerPoint, experience with Tablau and other dashboard platforms
- Demonstrated use of AI to aid workflow and analysis
Direct Manager/Direct Reports:
- Sr. Manager, Customer Insights
Travel Requirements:
- Occasional travel to stores for interviewing or field-based research.
Physical Requirements:
- Standard office environment requirements with occasional store or fieldwork visits.
Working Conditions:
- Working in an office setting: computer work
Minimum Education:
- Post-secondary degree in Business, Market Research, Statistics, or a related analytical field.
Minimum Years of Work Experience:
- 1-3 years of progressive professional experience in analytics or market research, preferably within retail or e-commerce.
Minimum Leadership Experience:
- Requires demonstrated ability to work independently and manage external vendor partners.
Certifications:
- Post-secondary research analyst program certificate an asset
Other Requirements/Assets:
- Asset: Proficiency in building automated dashboards and utilizing existing research toolkits to streamline execution.
In office Monday to Friday - 1 Concorde Gate, North York.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
