Supervisor, Health Records & Patient Registration - Regular Full-Time 2025-13901

Summary of Duties

• Responsible for maintaining the security, confidentiality, completeness, and accuracy of Personal Health
• Information and all associated patient registration information in accordance with policies and procedures and related legislations and guidelines.
• Participates in departmental and interdepartmental committees and provides input
• Supervises and coordinates the work activities of departments within Health Records as assigned such as:
• Release of Information, Patient Registration, Chart Management, Research, Transcription, etc.
• Implements and modifies processes and procedures as applicable.
• Participates in the development and implements policies to preserve the confidentiality of information contained in the medical records and the Registration System and monitors compliance.
• Provides support with the testing and implementation of new applications or upgrade to existing departmental applications.
• Liaise with internal and external stakeholders/agencies as required.
• Responsible for coordination and controlling all activities related to departmental systems including, but not limited to quality audit control of all registration activities.
• Develops and implements a quality assurance program, tracks and reports quality assurance results to leadership and makes recommendations for improvements Identifying training and development needs within the department.
• Lead and develop systems and processes which create organized and efficient and efficient manner.
• Maintain and monitor the day to day operational needs of the department in an effective and efficient manner.
• Demonstrate leadership to ensure quality, accuracy and timelines of departmental projects and tasks.
• Participate in hiring of staff, training, participate with performance appraisals and disciplinary action in accordance with hospital policies.
• Provide coverage for management team as required.
• Participate with after hour pager support as required
• Participate with system downtime support as required (may include after hour /week ends)
• Other duties as assigned.

Qualifications/Skills

• Completed Diploma in Health Information Management (HIM) from an accredited college, required
• Certification in Health Information Management with the Canadian Health Information Management Association (CHIMA), required
• Active member in good standing with CHIMA
• Five (5) years progressive Health Records experience required; ROI, Chart Completion, Chart management
• Knowledge of relevant legislation governing Personal Health Information e.g., PHIPA, PHA required;
• Excellent verbal and written communication skills required;
• Excellent interpersonal skills required;
• Ability to use good judgment when assessing a situation required.
• Clear knowledge and understanding of the hospital’s account structure and ADT system.
• Strong written and verbal communication skills and the ability to communicate effectively with all levels of staff.
• Outstanding customer services skills is essential.
• Excellent analytical and problem solving skills with attention to details.
• Demonstrated satisfactory performance and attendance record.
• Demonstrated ability to function in a changing and sometimes stressful work environment.
• Excellent organization skills
• Able to work independently and in a team environment.