Sr. Process Consultant (Lean Green Belt) to support bank's Commercial Lending Operations - 88796

Role Title: Expert Operations Process Consultant - Lean Green Belt

Line of Business: Commercial Lending Operations

Contract duration: 12 months (high possibility of extension)

Location: Downtown Toronto (Hybrid - 2 days in office and could increase)

The selected candidate will be leading in a matrix environment but not managing people

Job Description

Two key areas of focus:

1. Work with internal Process Specialists and SMEs to implement the bank's Commercial Lending Operations in executing the first year of a multi-year improvement plan. Focus is on Straight Through Process, Process Simplification, and Improved Data Integrity via the implementation of emerging technologies such as AI and Robotic Process Automation.
2. Work with Project Delivery and Lending Operations’ Senior Leadership on the development of subsequent years’ initiatives.

Must Have Skills:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Subject matter expertise in required business domain - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Nice To Have Skills:

• Banking/Financial Industry experience
• Commercial Lending experience
• Consulting firm experience

How:

• Work with Business Partners to analyze Current State Processes and propose End State Processes to Technology partners for solutions that involve emerging technologies such as AI and Robotic Process Automation.
• Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution.
• Works across the bank to deliver specific project/program results in alignment with overall group goals.
• Provides Lean Process Improvement Skill Set.

Key Skills / Deliverables:

• Lean Process Improvement Skills
• Cost / Benefits Analysis
• Project Charters
• Business Case / HLRD
• Status Reports
• Change Management (Stakeholder Analysis, Communication Strategy, Training Plan)
• Volume and Product Analysis
• Attribute Analysis (Key factors that drive product variances and requirements)
• Process Mapping (Current State and Future State)
• Performance Measurement (Metrics and KPIs)

Secondary Skills / Deliverables:

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Assists in the development of strategic plans.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
• Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
• Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Drives cross business/group coordination and logistical support for the implementation of change.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Works on initiatives with varied complexity, typically involving multiple stakeholders across the bank.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
• Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Interview Process: Teams interview

Interview dates: As soon as candidates have been identified

How many rounds: 2 to 3 interviews via Teams

Duration: 30 to 45 mins