Scrum Master to support agile delivery of enhancements within Contentful and related applications for our banking client - 86587

Line of Business: Digital Web Experience (Global Asset Management)

Duration: 12 months (Possibility of Extension)

Location: Downtown Toronto - Hybrid - 2 days office/3 remote - could be more in office

OT requirements: limited/ to 2 weekends/year

About the Role

The bank's Global Asset Management is seeking a seasoned, certified Scrum Master to join our Digital Web Experience team, supporting agile delivery of enhancements within Contentful and related applications. This role sits within an accelerated delivery model and requires strong command of Agile (Scrum framework) and working knowledge of Agile Standards & Practices, PMLC, and SDLC.

You will coach teams, optimize delivery practices, and execute initiatives across digital customer experiences in a high-pressure, FinTech/Asset Management environment, ensuring outcomes are aligned to GAM’s strategic objectives.

1. Agile experience is key with last 4+ years in agile scrum delivery

2. Digital Delivery, Web Application Delivery, Front-end Development, Web content Management (WCM, or CMS) projects experience - added advantage

3. Preferably regulated industry experience like banking

4. Home location within GTA (possibly willing to move to GTA, agree to trave to Toronto)

Key Responsibilities

Agile & Delivery Leadership

• Serve as Scrum Master for one or more squads; facilitate all ceremonies (Stand-ups, Sprint Planning, Reviews, Retrospectives) and drive continuous improvement.
• Remove impediments, protect teams from external distractions, and foster a high-trust, high-velocity delivery culture.
• Keep teams accountable to a bi-weekly continuous release and improvement plan; champion feature toggling, trunk-based development, and incremental delivery where appropriate.

Agile Methodology Execution

• Lead the execution of initiatives using the adopted methodology; assess and adapt to ensure quality of execution and delivery.
• Act as a trusted delivery advisor to product owners and business stakeholders-operating at a group/enterprise level when needed.
• Monitor and track team performance using method-specific metrics (e.g., Agile velocity/burndown).

Standards, Controls & Readiness

• Adhere to the bank's Agile Standards and Practices, and apply PMLC & SDLC to perform selected project management activities in tandem with Scrum delivery.
• Ensure all activities and deliverables are coordinated and ready for production release per Mandatory Operational Readiness (MOR) requirements (as needed).
• Identify emerging issues and delivery risks; manage issues, change requests, and status reporting using Clarity project logs (where applicable).

Backlog, Tooling & Governance

• Manage Jira as the system of record (SOR) for backlog management, sprint planning, dependency tracking, and delivery progress; maintain high-quality, transparent boards and dashboards.
• Gather estimates and maintain financials in Clarity; ensure portfolio reporting is accurate and timely.
• Support vendor engagements and coordinate extended teams across UX, QA, DevOps, Security, Architecture.

Stakeholder Engagement & Coaching

• Partner with Product Owners on backlog refinement, prioritization, and definition of done; align outcomes to GAM business goals.
• Prepare and deliver presentations to all levels of management to communicate status, insights, and decisions.
• Challenge the status quo thoughtfully; influence behaviors independent of hierarchy to accelerate adoption of modern ways of working.
• Identify opportunities to run working sessions/workshops leveraging Agile practice tools/techniques; design and deliver training to broaden Agile adoption.

What You’ll Work On

• Enhancements in Contentful and related applications powering GAM’s digital client and advisor experiences on the public website.
• Delivery initiatives spanning web content, personalization, analytics, API integrations, and digital operations.
• Process improvements to accelerate value delivery while maintaining regulatory and operational rigor.

Must Have:

• 7+ years in delivery roles, including 5+ years as a Scrum Master in complex digital environments; strong background in FinTech and Global Asset Management domains.
• Methodology Expertise: Proven capability operating across Agile (Scrum/Kanban); deep familiarity with Agile Standards & Practices, PMLC, and SDLC.
• Tools: Expert-level proficiency with Jira (SOR), Confluence, and working knowledge of Contentful and modern CI/CD practices is a plus.
• Delivery Excellence: Track record leading large, cross-functional teams to successful outcomes (scope, schedule, budget, quality).
• Communication & Influence: In-depth/expert verbal and written communication, analytical problem-solving, and influence skills; able to manage ambiguity and operate effectively in high-pressure environments.
• Domain Knowledge: Understanding of global asset management workflows (fund launches, distribution, digital client experiences), data governance, and regulatory considerations.
• Agile Certification (required): CSM®, PSM® or equivalent.

Nice to Have

• PMP®, SAFe®/SASM®, ICP-ACC, or equivalent advanced agile/PM designations.
• Fin Tech experience - strong asset

Core Competencies

Delivery Mindset: Bias to execution with strong ownership, urgency, and adaptability.

Servant Leadership: Empathetic coaching style; able to unlock team performance through facilitation and trust.

Data-Driven Decisions: Uses metrics (flow, quality, risk) to guide prioritization and trade-offs.

Stakeholder Management: Strong relationship-building across Product, Operations, Risk/Compliance, and Vendor partners.

Change Leadership: Comfortable challenging legacy processes and accelerating adoption of modern practices.

Interview process: 2 rounds. 45 mins via Teams & 1, 30 mins in person with hiring manager & leader

Available to start interviews: Early next week (Wed & onwards)