Omni Channel Program Manager - Connected Retail Projects - National rollout of an Omni Channel program within a recognizable brand or campaign

Our client is looking for a Program Manager to acts as a conduit to build a strategy and deliver a cross-channel implementation. This role ensures that the customer journey is delivered consistently and effectively across all touchpoints, from digital platforms to the national franchise network. You will work with cross-functional teams and senior stakeholders to align priorities, manage complex initiatives, and ensure progress stays on track.

Duration: 1 Year

Location: Scarborough (3 days/week onsite)

Must Have Skills:

• Experience with Connected Retail (Omni-Channel) Journeys from inception to implementation
• Proven experience in Strategy, Program Leadership, and Organizational Change Management and/or Business process re-engineering
• Automotive, heavy industry, OEM or national franchise network experience preferred
• Ability to build frameworks from a blank slate and lead through ambiguity with bold, confident decision-making
• 10+ years comprehensive experience leading complex projects and managing programs
• Familiarity with data analysis tools (e.g., Excel, Tableau) to analyze change metrics
• Proficiency in project management software (e.g., Microsoft Project, Asana, Trello)

Additional Information:

Strategy & Planning Program Leadership

Visioning & Ideation

· Ability to facilitate leadership workshops to define a compelling vision.

· Skilled in synthesizing diverse perspectives into a unified strategic direction.

Strategic Road mapping

· Converts vision into phased initiatives with timelines and owners.

· Aligns strategy with operational plans and budgets.

Executive-Level Communication

· Crafts clear, compelling narratives for C-suite audiences

· Translates strategy into actionable roadmaps and KPIs

Stakeholder-Specific Messaging

· Tailors messages for different audiences (e.g., frontline staff vs. board members).

· Uses visual tools (e.g., strategy maps, infographics) to enhance understanding.

Strategic Reporting & Presentations

· Develops high-impact decks and reports to communicate progress.

· Skilled in using tools like PowerPoint, Miro, and Tableau for storytelling.