Bilingual (French) Learning Associate - 99767

Duration: 8 months

Work Location - Montreal (Hybrid - once every 2 weeks) or Toronto (Hybrid - every Tuesday and second Friday of the month)

Line of Business: Service Delivery under Talent Development

What project will this contractor be working on?

Day to day work with a focus on process improvement.

Team Size?

10 people in Toronto and Montreal 3

JOB PURPOSE

Reporting into the Senior Manager of Service Delivery, Talent Development, the Learning Associate provides support in the planning, organization, assessment, development and implementation of key instructor-led learning initiatives in the Talent Development. The Learning Associate is accountable, in partnership with the Senior Advisor/Program Manager, Talent Development, for delivering on the following key accountabilities and providing direct support to the Leadership Team on any other matters related to the successful management and operation of the team.

KEY ACCOUNTABILITIES

Producer - present for the delivery of instructor-led session

• Attend assigned sessions virtually and ensure learners have an exceptional virtual experience during the class/program (i.e. manage camera, mute participants when necessary, point-of-contact the resolve any experience issues)

• Manage all incoming questions, consolidate on the fly and call out the question(s) to the speaker to answer

• Where necessary, manage the flow of the session, by driving the deck during the sessions, monitoring timing/agenda and minimize disruptions

• Provides technical assistance for instructor and learners during sessions

• Send digital materials pre and post-session to all attendees (recorded sessions, communication on post-learning recommendations, job aids/guides to sustain the learning)

Reporting & Continuous Improvement

• Keeping team apprised of any roster issues and making recommendations to address

• Identify risks in current processes and bring them to the attention of the team

• Gather and consolidate feedback results (where applicable) and submit to appropriate teams for further analysis and/or reporting

• Identify continuous improvement opportunities

Sourcing and Scheduling Learning Specialists

• Analyze and map the required skills for each training offering against the competencies and expertise of available trainers along with appropriate language skills

• Complexity and Ambiguity Management: Navigate the inherent complexity and ambiguity involved in matching Learning Specialists to offerings, considering factors such as evolving program requirements, Learning Specialist availability, and participant needs.

• Coordinate and schedule trainers, balancing multiple priorities and adapting to changes as needed to ensure seamless program delivery.

Business Relationships:

• Attend and participate in project planning meetings to ensure alignment on run sheet for assigned sessions; provide feedback and recommendations (where applicable)

• Point of contact for instructor to answer any questions they may have prior to the session

• Single point of contact for participants pre and post session

Learner Experience - support the mandate to ensure best in-class experience

• Set up classes in Workday Learning

• Manage rosters of people registering, cancelling, attending and completions

• Ensure technology internal/external will work prior to each session

• Send out communications’ pre-session (directions, dietary, etc.)

• Schedule/source internal instructors where applicable

• Manage the processing of all vendor invoices and reconcile the budget each quarter

Must Have Requirement:

• Bilingual (French)
• Proficiency in Excel/comfortable with formulas

Nice to Have:

• Power BI or Task by Planner knowledge

Interview Process:

2 interviews - 1 in French and 1 in English via Microsoft Teams