*Contract to Perm*- Senior Software Asset Management Analyst - Discovery Process and Tech Enablement, Admin and Reporting, Remediation and Operational Supp

*Contract to Perm*- Senior Software Asset Management Analyst - Discovery Process and Tech Enablement, Admin and Reporting, Remediation and Operational Support, Lifecycle Dates Management-

Location: Hybrid/Toronto (2 days a week on site) - May Convert to 4 in the Future

Duration: 6 Months (Must Convert to Perm)

Hours: 37.5 Hours Per Week

Salary Range: 90-110k

• Act as the discovery specialist responsible for importing software installations and monitoring import feed health
• Partner with SMT to design, build, and maintain request and approval workflows
• Translate requirements from SAM Business Operations and Procurement into automation solutions or required integrations
• Collaborate with IT teams to identify and address coverage gaps
• Perform discovery model cleanup and validation activities
• Troubleshoot data issues related to discovery, models, ServiceNow tables, agents, and related components
• Support software model matching as required
• Assist with audit data validation when needed

• Configure, administer, and maintain ServiceNow SAM Pro tooling
• Manage normalization rules and ensure normalization meets defined target thresholds
• Define and maintain data model tables and integrations with other ServiceNow modules
• Create and maintain software models based on inputs from SAM Business Operations for licensing requirements and/or EA for catalog and prohibited software requirements
• Map discovery models to the appropriate software models to support downstream processes such as unauthorized software detection and license reconciliation
• Monitor discovery completeness, duplication, and overall normalization and data health
• Identify and reconcile discovery gaps and feed issues in collaboration with Tech Remediation and Operational Support teams

• Respond to tickets related to discovery issues, broken workflows, unrecognized installations, missing software, and related concerns
• Review reports highlighting outliers, anomalies, or incomplete records and work with the SAM Tech Enablement, CMDB, and endpoint teams to resolve data quality issues
• Identify prohibited software, generate remediation tickets, track resolution through completion, and report status to Program, SAM Business Operations, and key stakeholders
• Triage and assign remediation tasks to appropriate IT support teams or application owners (e.g., IT support, server owners) for software removal
• Open ServiceNow incidents or tasks for issues reported by stakeholders, including content library corrections or required updates
• Track issues through closure and provide status reporting to Program and SAM Business Operations

• Support a newly introduced SAM focus area for researching, maintaining, updating, and reporting software lifecycle (End-of-Life) data for discovered software in use across the Bank, ensuring processes are in place to collect required data points
• Provide lifecycle reporting to key stakeholders to support retirement and remediation decisions
• Monitor and remediate missing lifecycle dates and data discrepancies, ensuring completeness meets target thresholds