Data Analyst, Collections Operations & KPIs

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart-Canada’s largest non-bank branch network-and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy - Our strategy is simple: we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.

• Discretionary Annual Bonus - Opportunity for a discretionary bonus based on individual and company performance.

• Comprehensive Benefits - Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.

• Retirement Plans - Robust retirement savings options to help you plan for the future.

• Hybrid Work Environment - Flexibility to balance remote work and in-office collaboration. At our head office, enjoy a relaxed environment with breakout rooms and snacks to keep you energized.

• Perks and Rewards - Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.

The Job: Data Analyst, Collections Operations & KPIs
Are you data-driven, detail-oriented, and excited about improving how things work? Join our Collections Analytics team and help build dashboards, insights, and reporting that drive operational excellence and informed decision-making. This role supports daily performance monitoring and provides data insights that optimize agent productivity, contact strategies, and customer outcomes-a strong opportunity for an early-career analyst to grow in operations analytics within a fast-paced FinTech environment.

What You’ll Do

• Develop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)

• Collaborate with stakeholders to align metrics with business goals and definitions

• Extract, clean, and structure data from databases, CRMs, and telephony systems

• Perform ad hoc analysis to answer business questions, uncover root causes, and measure initiatives

• Build dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insights

• Support KPI development with operations leadership to reflect evolving strategies

• Identify process bottlenecks or inefficiencies through data analysis and recommend improvements

• Ensure accuracy, consistency, and timeliness in reporting across business functions

What You’ll Bring to the Table

• Strong SQL skills for querying and working with relational databases

• Proficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)

• Attention to detail and comfort handling large datasets

• Ability to translate business needs into actionable analytical outputs

• Strong communication skills to work with technical and non-technical stakeholders

• Curiosity, proactivity, and eagerness to learn in a collaborative environment

Education + Experience

• Bachelor’s degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or related field

• 1-2 years of experience in an analytical or reporting role (internships included)

• Experience in financial services, collections, or customer operations is an asset

• Exposure to telephony/CRM data and collections operations considered a plus

Ready to apply your Data Analytics expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range, inclusive of bonus, for this position is between C$ 45,000 to C$ 80,000.

About MFSG - Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.