Jr. Data Entry Clerk to support and maintain service level agreements for a major insurance client - 2470

Position: Jr. Data Entry Clerk to support and maintain service level agreements for a major insurance client - 2470

Duration: 6 months with possible extension

Location: Hybrid, Markham

Job ID: 2470

Must Haves:

• 1+ yrs Data Entry experience
• MS Excel, MS Office
• Insurance/Financial industry experience

Nice to Haves:

• Salesforce experience (creating accounts, portal submissions)

Accountabilities:

• You are responsible for delivering superior quality commitments and fostering a "One Stop Shop" environment for our broker partners.

• You will service our broker partners' needs in a timely and informed manner. Broker connection should constantly be challenging status quo to ultimately provide premier underwriting service.

• You will have an opportunity to strongly influence the results of the Broker Survey. Dedicated steps taken throughout the year will contribute to a successful outcome of this survey.

• You are committed to exhibiting a high degree of integrity when representing Broker/Aviva and while dealing team members and the leadership team.

• There will be a focus on service for our existing book of business and support to maintain our service level agreements

• Data entry for New Business, creating Salesforce accounts, creating portal submissions, documentation within new submissions

• Maintenance of new business trackers and ensuring a high level of data accuracy

• Processing new business binds, ensuring proper storage of documentation and communication, following up on outstanding risk items

• Ordering MVR, Auto+ and Hits reports for the business

• Completing risk follow ups with our broker partners and adhering to our abeyance system framework

• Working closely with leadership on work distribution, triage and SLA data builds